Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Johnson

Cleveland,OH

Summary

High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.

Overview

8
8
years of professional experience

Work History

Housekeeping Supervisor

Doubletree Hotel
Westlake, OH
03.2024 - 01.2025
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Created and implemented daily cleaning schedules for staff members.

Housekeeping Supervisor

Embassy Suites
Beachwood, OH
10.2023 - 03.2024
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Stocked room attendant carts with supplies to keep carts organized and clean.

Housekeeping Supervisor

Doubletree By Hilton
Independence, OH
08.2018 - 10.2023
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.

Housekeeper

Shree Sai Hotels
Eastlake, OH
05.2017 - 01.2018
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Education

High School Diploma -

Penn Tech
Pennsauken, NJ
06-1999

Skills

  • Task assignment
  • Staff evaluations
  • Room occupancy verification
  • Chemical handling
  • Staff motivation
  • Housekeeping

Timeline

Housekeeping Supervisor

Doubletree Hotel
03.2024 - 01.2025

Housekeeping Supervisor

Embassy Suites
10.2023 - 03.2024

Housekeeping Supervisor

Doubletree By Hilton
08.2018 - 10.2023

Housekeeper

Shree Sai Hotels
05.2017 - 01.2018

High School Diploma -

Penn Tech

Similar Profiles

CREATE PROFILE
Robin Johnson