Robin Johnston
Seattle,WA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
Essex Property Trust Inc
07.2022 - Current
- Oversee all building operations for 1,150 units
- Implemented troubleshooting, root cause analysis and issue resolution
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked with vendors to make purchases and reconcile invoices.
- Reconciled monthly operating budgets and shared information with senior management team.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Analyze, track and report vendor invoice discrepancies
- Clean up Yardi Ops Pay scan reporting to pay out vendors and dispute incorrect charges for entire Seattle portfolio
- Analyze and report issues with expenses and budget process and providing solutions to General Manager
- Collaborating with up to 10+ maintenance supervisors, technicians, on daily issues/emergencies at each asset
- Obtain proposals, read through contracts, streamline vendors and prioritize deficiencies within each asset to provide best solution within 7 different budgets
- Experience working with JV(joint venture) assets, BMR/MFTE program, acquisition budgeting, project management and coordinating scheduled vendors for approved projects with Redevelopment, Commercial, Capital Maintenance, and Operations departments
Assistant Manager
Essex Property Trust
08.2021 - 06.2022
- Manage 4+ employees both onsite and remotely
- Oversee daily operations for 398 units, ensuring maintenance operations run smoothly and develop solutions when needed
- Responsible for overall resident experience, including resident life cycle, customer satisfaction and reputation management
- Assisting with financial reporting, facilitating purchase orders for vendor work
- Perform new acquisition lease audit
- Analyze, audit and submit annual BMR/ MFTE report
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Supervised day-to-day operations to meet performance, quality and service expectations
Leasing Specialist
Essex Property Trust
11.2019 - 08.2021
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs for 250+ units
- Organizing the community’s first COVID-19 safe function with impeccable turnout
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Established key relationships with potential leasers and renters.
- Collected, completed, and processed lease applications.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
Floor Manager/Lead/Trainer
Din Tai Fung
01.2016 - 10.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions
- Managed team of 10 employees to maintain smooth-running operations of shop floor
Education
Certified Nursing Assistant - Nursing
Eastern Washington University
Cheney, WA08.2015
Skills
- Customer Relationship Management
- Staff Training
- Project Management
- Management Team-Building
- Manage Budgets
- Lease Management
- Staff Coordination
- Report Writing
Accomplishments
- Achieved W/D installation for a 94% occupied 308 unit property with accuracy and efficiency.
- Obtaining trash management service and removed compactors at 4 assets to ensure resident experience and overall efficiency for city trash/recycle collection
- Managed building and capital maintenance projects at 16 assets (2,465 units) for 3 months
Timeline
Operations Coordinator
Essex Property Trust Inc
07.2022 - Current
Assistant Manager
Essex Property Trust
08.2021 - 06.2022
Leasing Specialist
Essex Property Trust
11.2019 - 08.2021
Floor Manager/Lead/Trainer
Din Tai Fung
01.2016 - 10.2019
Certified Nursing Assistant - Nursing
Eastern Washington University