Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Receptionist

Robin Jones

Receptionist
Dahlonega,GA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in English/Spanish with solution-oriented approach. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Friendly receptionist with 5 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Receptionist

Cumming Lawn Service
Cumming , Ga
04.2022 - Current
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Provided callers with address, directions, company website and related information.

School Bus Driver

Forsyth County Schools
Cumming , GA
08.2015 - 08.2022
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Communicated information to parents to promote good communication and transparency.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Drafted and submitted reports detailing trips, fuel, mileage and hours.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Monitored bus heating, lighting and ventilation systems.
  • Created and enforced bus rules and kept expectations posted.
  • Drove bus along assigned route, picking up students.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
  • Escorted students across streets and roadways and guided older children across streets.
  • Recorded bus route and made notes for substitute drivers.

Teacher

White Oak Learning Academy
Cumming , Ga
02.2013 - 08.2015
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Supervised learning groups of students in classroom stations.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Designed dynamic lesson plans based on student interests to increase overall student GPA.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Attended and facilitated IEP meetings for students and families.
  • Maintained system required passing rate for years.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Assisted and supervised [Number] children through entire school day.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

High School Diploma -

Dawson County High School
Dawsonville, GA
08.2000 - 06.2004

Skills

    Customer and client relations

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Software

Quickbooks

Web MD

Excel

Interests

Customer Service

Timeline

Receptionist

Cumming Lawn Service
04.2022 - Current

School Bus Driver

Forsyth County Schools
08.2015 - 08.2022

Teacher

White Oak Learning Academy
02.2013 - 08.2015

High School Diploma -

Dawson County High School
08.2000 - 06.2004

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