Summary
Overview
Work History
Education
Skills
Timeline
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Robin Jones

Zeeland,MI

Summary

Adept at conflict resolution and customer service, I enhanced loyalty and reduced complaints at Lumbermens by employing critical thinking and Microsoft Excel for efficient problem-solving. My background spans emergency services to accounts receivable, showcasing a unique blend of compassion, precision, and the ability to thrive under pressure.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Lumbermens
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Tracked customer service cases and updated service software with customer information.

Fire Fighter

Zeeland Fire Rescue
01.2022 - Current
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
  • Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
  • Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
  • Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
  • Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.

Accounts Receivable Assistant

Lumbermens
08.2021 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
  • Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
  • Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
  • Billed customers by sending statements and invoices via fax or email.
  • Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
  • Contributed to faster payment collections by generating and distributing weekly aging reports to relevant stakeholders.
  • Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
  • Developed strong relationships with clients, leading to improved communication and prompt payment of outstanding invoices.

Emergency Medical Technician

American Medical Response Ambulance Service
12.2019 - 11.2020
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.

CNA

Interim Home Health
05.2019 - 05.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

High School Diploma -

Grand Haven High School
Grand Haven, MI

EMT-B License - Emergency Medicine

Great Lakes EMS Academy
Grand Rapids, MI

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel

Timeline

Customer Service Representative

Lumbermens
08.2023 - Current

Fire Fighter

Zeeland Fire Rescue
01.2022 - Current

Accounts Receivable Assistant

Lumbermens
08.2021 - Current

Emergency Medical Technician

American Medical Response Ambulance Service
12.2019 - 11.2020

CNA

Interim Home Health
05.2019 - 05.2020

High School Diploma -

Grand Haven High School

EMT-B License - Emergency Medicine

Great Lakes EMS Academy

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Robin Jones