Summary
Overview
Work History
Skills
Accomplishments
Certification
Experiences and hobbie
GeneralManager
Robin Joyner

Robin Joyner

San Antonio,TX

Summary

Dynamic and adaptable Flight Attendant with a history at Southwest Airlines, excelling in emergency procedures and customer service. Demonstrated ability to enhance passenger satisfaction and safety, leading to increased customer loyalty. Skilled in FAA regulations and interpersonal communications, ensuring a seamless and secure travel experience.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Flight Attendant

Southwest Airlines
07.1988 - 05.2016
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Used excellent customer service skills in addressing passengers' needs.
  • Assisted passengers in boarding and deplaning aircraft.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.

Customer Service Representative

United Postal Service, UPS
11.1987 - 06.1988
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Hostess/Cocktail Server

The Peabody Hotel
08.1985 - 11.1987
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Food and Beverage Service
  • Professional Appearance
  • Safety Procedures
  • Public Speaking
  • Emergency Procedures
  • Passenger Assistance
  • Interpersonal communications
  • Flight safety
  • FAA Regulations
  • Guest Services
  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Food and beverage service
  • Time management
  • Professional appearance
  • Verbal and written communication
  • Safety procedures
  • Public speaking
  • Leadership qualities
  • Cultural awareness
  • Passenger assistance
  • Administrative tasks
  • Emergency situations management
  • Problem-solving
  • Emergency response coordination

Accomplishments

I served as a Flight Attendant from 1988-2016.

I love to read people and try to think ahead on what their needs might be.

On board one day we had a man choking with a complete airway obstruction. I did the heimlich

I him and it really works! I won the winning spirit award for this.

I was on the front of the flight schedule for a bit, which was very fun!

Every day is different . I learned to be extremely flexible, and this was an education within itself because I met and served people from all over the world!

  • Supervised team of 3 staff members.

  • Resolved product issue through consumer testing.
  • Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 80%.
  • Successfully calmed passengers during a turbulent storm in 2008 while en route to Tampa, Florida.
  • Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.

Certification

I am certified in CPR and Heimlich maneuvers.

I know how to handle people having epileptic seizures.

I remain very calm in emergency situations.

I guess I owe that to Southwest Airlines.

Experiences and hobbie

Because of my job- I have seen the northern lights, America's largest mountains, the Grand Canyon.

Flying into Vegas at night is a light show in itself. The major cities are beautiful but Montana and Wyoming are breathtaking. I am originally from Tennessee, I love crafting, decoration, skiing and love a challenge.

My favorite vacation was to Alaska!

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Robin Joyner