Robin Juarez
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist/ Medtech/CNA
Brookdale Senior Living- Brookdale Reynolda
08.2021 - 03.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of 40+ residents under long-term care.
- Maintained visitor log for entering and leaving facility for security purposes.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected all payments, processed transactions and updated relevant records.
- Answered central telephone system and directed calls accordingly.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Updated and maintained employee attendance records.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Responded to employee inquiries regarding benefits and other HR topics.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Monitored and analyzed employee satisfaction survey results.
- Coordinated employee training programs to improve productivity and performance.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Participated in recruitment and selection process for new hires.
- Tracked various statistics and kept detailed records to support human resources department.
- Created job descriptions on boards for vacant jobs.
- Compiled employee records from individual departments to maintain central files.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Assisted with creating employee handbooks and manuals.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Participated in job fairs to recruit new talent.
- Helped employees register for benefits programs using online portals.
- Checked references for potential candidates.
- Organized new employee orientation schedules for new hires.
- Studied research and trends on best practices in HR field.
- Developed and maintained HR policies and procedures.
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Compiled information from files and research to satisfy information requests
- Scheduled office meetings and client appointments for staff teams
- Handled assignments independently with good judgement and critical thinking skills
- Helped office staff prepare reports and presentations for internal or client-related use
- Corresponded with clients through email, telephone, or postal mail
- Kept reception area clean and neat to give visitors positive first impression
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Responded to inquiries from callers seeking information
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Provided clerical support to company employees by copying, faxing, and filing documents
- Maintained confidentiality of information regarding clients and company
Stylist
Triad Sales
10.2018 - 04.2021
- Worked with men, women and children to complete hair preference based on service alignment on daily basis.
- Updated customer service standards to increase number of return customers and overall company profits 83%.
- Increased sales 68% by analyzing customer hair care needs and recommending courses of action to boost sales.
- Educated customers on products to maximize benefits.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Distributed business cards outside of salon to generate new business.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Worked on 80+ customers daily while maintaining distinguished cleanliness and organization of work areas.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Recorded notes for future reference about customer preferences and services delivered.
- Recorded client payments and payment information daily with 100% accuracy rate.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
- Educated customers on products to maximize benefits
- Counted and documented opening and closing cash amounts daily
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Distributed business cards outside of salon to generate new business
- Mixed pigments and used proper techniques to achieve desired color
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
Senior District Leader
Regis Corporation
08.2008 - 06.2018
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Cultivated culture of inclusion and excellence, driving growth by specializing in customer engagement and lasting experiences.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Oversaw development of managers and sales strategies to maximize profits.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained new employees on proper protocols and customer service standards.
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Built new business avenues by applying direct sales and channel-based strategies, bringing in more than 5.2 million in annual sales.
- Built new business avenues by applying direct sales and channel-based strategies, bringing in more than $2.3 million in annual sales.
- Drove sales for 13-18 stores in district, generating 7.2 million in annual volume.
- Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Learned and remained updated on statutory requirements and regulations.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Oversaw development of managers and sales strategies to maximize profits
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Interacted well with customers to build connections and nurture relationships
- Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Trained new employees on proper protocols and customer service standards
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ04.2024
Associate of Science - Accounting And Business Management
Mitchell Community College
Statesville, NC06.2015
Associate of Arts - Cosmetology Education
Mitchell Community College
Statesville, NC06.1997
Skills
- Mobility Assistance Needs Understanding
- Case Management
- Family Support and Assistance
- Wound Care
- Medications Familiarity
- EMR Systems
- Business Administration
- Computer Literacy
- Sorting and Labeling
- Talent Review
- HR Metrics
Certification
- CNA - Certified Nursing Assistant
- Cosmetology License - 25+ years
- MT - Medical Tech
- BSL, American Red Cross - 3/23
Timeline
Receptionist/ Medtech/CNA
Brookdale Senior Living- Brookdale Reynolda
08.2021 - 03.2023
Stylist
Triad Sales
10.2018 - 04.2021
Senior District Leader
Regis Corporation
08.2008 - 06.2018
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Accounting And Business Management
Mitchell Community College
Associate of Arts - Cosmetology Education
Mitchell Community College
- CNA - Certified Nursing Assistant
- Cosmetology License - 25+ years
- MT - Medical Tech
- BSL, American Red Cross - 3/23
Similar Profiles
Toi PleasantsToi Pleasants
Certified Medication Technician/PCA at Brookdale Reynolda Assisted LivingCertified Medication Technician/PCA at Brookdale Reynolda Assisted Living
Dawn M StreeterDawn M Streeter
Clair Bridge Manager at Brookdale Senior Living Echelon Lake Assisted LivingClair Bridge Manager at Brookdale Senior Living Echelon Lake Assisted Living
Michael BeckerMichael Becker
Executive Director at Brookdale Senior Living/Elderwood Senior CareExecutive Director at Brookdale Senior Living/Elderwood Senior Care