Robin Juarez
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist/ Medtech/CNA
Brookdale Senior Living- Brookdale Reynolda
2021.08 - 2023.03
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of 40+ residents under long-term care.
- Maintained visitor log for entering and leaving facility for security purposes.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected all payments, processed transactions and updated relevant records.
- Answered central telephone system and directed calls accordingly.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Updated and maintained employee attendance records.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Responded to employee inquiries regarding benefits and other HR topics.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Monitored and analyzed employee satisfaction survey results.
- Coordinated employee training programs to improve productivity and performance.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Participated in recruitment and selection process for new hires.
- Tracked various statistics and kept detailed records to support human resources department.
- Created job descriptions on boards for vacant jobs.
- Compiled employee records from individual departments to maintain central files.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Assisted with creating employee handbooks and manuals.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Participated in job fairs to recruit new talent.
- Helped employees register for benefits programs using online portals.
- Checked references for potential candidates.
- Organized new employee orientation schedules for new hires.
- Studied research and trends on best practices in HR field.
- Developed and maintained HR policies and procedures.
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Compiled information from files and research to satisfy information requests
- Scheduled office meetings and client appointments for staff teams
- Handled assignments independently with good judgement and critical thinking skills
- Helped office staff prepare reports and presentations for internal or client-related use
- Corresponded with clients through email, telephone, or postal mail
- Kept reception area clean and neat to give visitors positive first impression
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Responded to inquiries from callers seeking information
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Provided clerical support to company employees by copying, faxing, and filing documents
- Maintained confidentiality of information regarding clients and company
Stylist
Triad Sales
2018.10 - 2021.04
- Worked with men, women and children to complete hair preference based on service alignment on daily basis.
- Updated customer service standards to increase number of return customers and overall company profits 83%.
- Increased sales 68% by analyzing customer hair care needs and recommending courses of action to boost sales.
- Educated customers on products to maximize benefits.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Distributed business cards outside of salon to generate new business.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Worked on 80+ customers daily while maintaining distinguished cleanliness and organization of work areas.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Recorded notes for future reference about customer preferences and services delivered.
- Recorded client payments and payment information daily with 100% accuracy rate.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
- Educated customers on products to maximize benefits
- Counted and documented opening and closing cash amounts daily
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Distributed business cards outside of salon to generate new business
- Mixed pigments and used proper techniques to achieve desired color
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
Senior District Leader
Regis Corporation
2008.08 - 2018.06
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Cultivated culture of inclusion and excellence, driving growth by specializing in customer engagement and lasting experiences.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Oversaw development of managers and sales strategies to maximize profits.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained new employees on proper protocols and customer service standards.
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Built new business avenues by applying direct sales and channel-based strategies, bringing in more than 5.2 million in annual sales.
- Built new business avenues by applying direct sales and channel-based strategies, bringing in more than $2.3 million in annual sales.
- Drove sales for 13-18 stores in district, generating 7.2 million in annual volume.
- Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Learned and remained updated on statutory requirements and regulations.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Oversaw development of managers and sales strategies to maximize profits
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Interacted well with customers to build connections and nurture relationships
- Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Trained new employees on proper protocols and customer service standards
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ04.2024
Associate of Science - Accounting And Business Management
Mitchell Community College
Statesville, NC06.2015
Associate of Arts - Cosmetology Education
Mitchell Community College
Statesville, NC06.1997
Skills
- Mobility Assistance Needs Understanding
- Case Management
- Family Support and Assistance
- Wound Care
- Medications Familiarity
- EMR Systems
- Business Administration
- Computer Literacy
- Sorting and Labeling
- Talent Review
- HR Metrics
Certification
- CNA - Certified Nursing Assistant
- Cosmetology License - 25+ years
- MT - Medical Tech
- BSL, American Red Cross - 3/23
Timeline
Receptionist/ Medtech/CNA
Brookdale Senior Living- Brookdale Reynolda
2021.08 - 2023.03
Stylist
Triad Sales
2018.10 - 2021.04
Senior District Leader
Regis Corporation
2008.08 - 2018.06
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Accounting And Business Management
Mitchell Community College
Associate of Arts - Cosmetology Education
Mitchell Community College
- CNA - Certified Nursing Assistant
- Cosmetology License - 25+ years
- MT - Medical Tech
- BSL, American Red Cross - 3/23
Similar Profiles
Toi PleasantsToi Pleasants
Certified Medication Technician/PCA at Brookdale Reynolda Assisted LivingCertified Medication Technician/PCA at Brookdale Reynolda Assisted Living
Michael BeckerMichael Becker
Executive Director at Brookdale Senior Living/Elderwood Senior CareExecutive Director at Brookdale Senior Living/Elderwood Senior Care
William DavisWilliam Davis
Maintenance Director at Brookdale Senior Living FacilityMaintenance Director at Brookdale Senior Living Facility