Robin Kennedy
Vinton,Virginia
Summary
Seasoned Technical Trainer with over ten years of experience managing technology training requirements and curriculum to meet skills-development initiatives. Detail-oriented when working with team to outline, process and provide resources to meet technical goals. Organized approach to utilizing data to highlight opportunities for curriculum inclusion.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Epic Training Consultant
Carilion Clinic
03.2020 - Current
- Lead training consultant for Epic applications: HIM, ROI, Identity, and Ambulatory Referrals
- Direct a team of three specialists in education efforts impacting over 200 ambulatory clinics.
- Reduced Epic referral misroutes by 50% by implementing new education techniques.
- Manage system-wide projects by consulting and collaborating with stakeholders at all levels to develop education solutions that meet business needs
- Evaluate client needs and expectations, establishing clear goals for each consulting engagement.
- Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaise with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborate with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Manage client relationships through regular check-ins and updates on project progress.
- Mentor junior specialists, fostering professional growth and building strong team dynamics.
- Analyze data sets to identify trends and opportunities for process improvements within organization.
Sr. Compliance Specialist & Privacy Analyst
Carilion Clinic
08.2015 - 03.2020
- Managed system-wide reporting hotline program for seven facilities and over 200 ambulatory clinics.
- Delegated assignments to appropriate department/employee/team including systematizing documentation and tracking requirements/concerns
- Enhanced compliance program effectiveness by conducting regular risk assessments and implementing process improvements.
- Created a centralized repository for all compliance-related documents, improving accessibility and version control across departments.
- Organized Conflicts of Interest program, including surveying staff and board members and evaluating responses for tax-filing purposes
- Championed a proactive approach to compliance by fostering open communication channels and a culture of accountability throughout the organization.
- Maintained up-to-date knowledge of industry trends, legal developments, and best practices to ensure continued compliance success.
- Conducted thorough investigations into potential violations, taking appropriate corrective actions to mitigate risks
- Assisted in creating investigation processes to secure partnerships with HR, produce documentation standards, and standardize disciplinary action policy
- Developed employee training programs on relevant regulations, fostering a culture of compliance throughout the organization.
- Supported and trained customers on compliance-related issues.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
Human Resources Training Consultant
Carilion Clinic
04.2014 - 08.2015
- Lead training consultant for Epic applications: Referrals, Professional Billing, and Hospital Billing
- Manage system-wide projects by consulting and collaborating with stakeholders at all levels to develop education solutions that meet business needs
- Evaluate client needs and expectations, establishing clear goals for each consulting engagement.
- Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaise with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborate with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Manage client relationships through regular check-ins and updates on project progress.
- Mentor junior specialists, fostering professional growth and building strong team dynamics.
- Analyze data sets to identify trends and opportunities for process improvements within organization.
Outreach and Enrollment Coordinator
New Horizons Healthcare
08.2013 - 04.2014
- Supervised three Insurance Enrollment Specialists in assisting consumers and interpreting ACA plans
- Formulated awareness of organization’s services within community and attended community events
- Monitored overall activities related to Open Enrollment of Affordable Care Act (ACA) and demonstrated ACA-specific presentations for community partners, including Roanoke City Schools, medical provider groups, and faith-based organizations
- Employed working knowledge of ACA, The Marketplace, and tax-related issues and supported clients in application and enrollment process on The Marketplace
- Initiated non-profit outreach and enrollment efforts for Affordable Care Act's Marketplace.
- Managed enrollment data, ensuring accurate record-keeping and timely reporting for internal and external stakeholders.
- Assisted in the development of marketing materials for outreach events, effectively promoting The Marketplace to potential enrollees.
Electronic Countermeasures Journeyman, Staff Sergeant
United States Air Force
12.2000 - 12.2006
Education
Bachelor’s Degree - Healthcare Management
Jefferson College of Health Sciences
Roanoke, Virginia01.2011
Master’s Degree - Healthcare Administration
Jefferson College of Health Sciences
Roanoke, Virginia01.2014
Cadence Certification -
Epic
2023
Referrals and Authorizations Certification -
Epic
2023
Health Information Management – ROI -
Epic
2021
HIM and Identity Curriculum Certification -
Epic
2021
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Issue Resolution
- Customer Relationship Management
- Project Leadership
- Work Planning and Prioritization
- Project Management
- Analysis & Evaluation
- Processes and procedures
Coreproficiencies
- Human Resources Management
- Reporting & Analysis
- System Integration
- Software Development Lifecycle
- Affordable Care Act
- Healthcare Compliance
- Workflow Processes
- Cross-functional Collaboration
Certification
- Health Information Management – ROI, Epic, 2021
- HIM and Identity Curriculum Certification, Epic, 2021
- Cadence Certification, Epic, 2023
- Referrals and Authorizations Certification, Epic 2023
Timeline
Epic Training Consultant
Carilion Clinic
03.2020 - Current
Sr. Compliance Specialist & Privacy Analyst
Carilion Clinic
08.2015 - 03.2020
Human Resources Training Consultant
Carilion Clinic
04.2014 - 08.2015
Outreach and Enrollment Coordinator
New Horizons Healthcare
08.2013 - 04.2014
Electronic Countermeasures Journeyman, Staff Sergeant
United States Air Force
12.2000 - 12.2006
Bachelor’s Degree - Healthcare Management
Jefferson College of Health Sciences
Master’s Degree - Healthcare Administration
Jefferson College of Health Sciences
Cadence Certification -
Epic
Referrals and Authorizations Certification -
Epic
Health Information Management – ROI -
Epic
HIM and Identity Curriculum Certification -
Epic
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