Robin Kiel

Answer incoming calls

Schedule new patients and current patient follow-ups

Process patient payments

Input demographics and insurance information

Verify insurance coverage

Greet patients

Call missed appointments

Call and schedule faxed referrals

• Assisted in preparing and maintaining official records, documents, and reports
• Processed payroll information including time sheets, pay rates
• Supported office clerical functions using word processing and other software, email and office machines
• Received and distributed incoming mail, messages and packages to appropriate individuals
• Communicated with customers and employees to answer questions or explain information

• Provided administrative support to the court staff by preparing and filling legal documents
• Coordinated with attorneys, judges, clerks of court and other personnel to ensure smooth running of court proceedings
• Assisted in data entry for all incoming cases into the computer system
• Prepared daily reports on cases processed during each session of court
• Verified accuracy of case information entered into the computer system prior to hearings or trials
• Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials
• Greeted visitors entering the courthouse and provided assistance as needed
• Processed payments for fines or fees associated with cases heard in court
• Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients
• Managed calendar scheduling for courtroom proceedings
• Reviewed paperwork submitted by attorneys to verify accuracy before submitting it to the judge
• Provided clerical support such as typing letters, memos, orders and judgments
• Issued subpoenas when requested by an attorney or judge
• Updated records after each hearing or trial was concluded
• Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided
• Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures
• Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency
• Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems
• Investigated past and current licensees to perform record checks

• Greeted and checked in patients, updating patient information in computer system
• Verified insurance coverage for appointments and collected co-payments as required
• Scheduled patient appointments, verifying accuracy of appointment times with providers
• Answered incoming calls, responding to inquiries from patients and other medical offices
• Prepared charts for new patients, ensuring all necessary forms were completed correctly
• Assisted with filing of medical records and documents, maintaining accurate electronic files
• Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints
• Processed referrals for specialist care when requested by physicians or patients
• Checked patients in and out for appointments and collected co-payments
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
• Called patients to confirm scheduled appointments and obtain additional details
• Entered insurance, demographics and health history into patient database
• Answered multi-line phone system and directed callers to requested personnel and departments
• Delivered high quality administrative and customer service to sustain patient and work flows
• Protected patients by observing strict HIPAA guidelines
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff
• Took messages from patients and promptly relayed to appropriate staff
• Scheduled appointments, optimizing patient satisfaction, provide fire and treatment room utilization
• Processed patient payments and scanned identification and insurance cards
• Straightened up waiting room to maintain neat and organized space
• Conducted patient intake interviews to collect medical information and insurance details
• Adhered to HIPAA requirements to safeguard patient confidentiality
• Answered telephones and directed calls to appropriate medical or administrative staff
• Communicated with patients with compassion while keeping medical information private
• Scheduled tests, lab work or x-rays for patients based on physician orders
• Compiled and coded patient information or data in appropriate computer system
• Interviewed patients to complete case histories and intake forms