Robin Kilen
Fargo
Summary
Dedicated and collaborative professional with seven years of experience in domestic violence and sexual assault advocacy, providing critical support to survivors during their most challenging moments. Expertise in active listening, empathy, and trauma-informed care fosters a commitment to empowering individuals to discover their strengths and reclaim their lives. A solid foundation in counseling, supported by over thirty graduate-level credits, drives a passion for continuous development and learning in the field. Eager to leverage skills and knowledge to make a meaningful impact on the lives of those affected by trauma.
Overview
17
17
years of professional experience
Work History
SEASONAL SUPPORT DRIVER
UPS
11.2025 - Current
- Demonstrate a strong ability to manage time effectively and meet delivery schedules.
- Utilized GPS and other navigation tools.
- Show an ability to work independently and efficiently.
- Adhere to all UPS safety protocols and company procedures.
- Complete and maintain accurate delivery records and documentation.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Ensured accurate package handling and timely deliveries through effective route planning.
GUEST SERVICES MANAGER
Hornbacher's
04.2024 - 10.2025
- Managed a team of front-end associates, providing supervision and direction.
- Oversaw guest service operations, ensuring high satisfaction levels through effective team management.
- Matched employee skills to duties.
- Monitored and maintained proper store cleanliness, appearance and maintenance.
- Understood and implemented safety and emergency procedures.
- Monitored staff scheduling and shift changes.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Coordinated new hire orientation and training schedules.
- Opened and closed the store in accordance with company standards, policies and procedures.
- Handled cash processes, carried out till pick-ups, and completed store safe counts.
ON-CALL ADVOCATE
Rape and Abuse Crisis Center
07.2018 - 07.2025
- Provided immediate after-hour on-site crisis intervention and advocacy to victims of sexual abuse and domestic violence.
- Helped clients regain stability, access vital resources and take crucial steps towards healing.
- Trained new staff on best practices in trauma-informed care and advocacy techniques.
- Completed advocate training programs regarding issues of sexual abuse and domestic violence.
- Documented services provided to victims according to intake policies and procedures of the center.
- Prioritized the immediate needs of clients and collaborated with other agencies ensuring clients interests were represented.
- Supported community relations by fostering connections with strategic community partners.
- Maintained client confidentiality according to policies and procedures.
- Supported volunteer advocates, providing resources, and basic information.
- Worked effectively with fellow team members to coordinate solutions to any question or concern.
PRE-K TEACHER
Early Explorers Childcare and Preschool
10.2016 - 04.2023
- Provided a supportive, nurturing and engaging environment for 3–4-year-olds to prepare for kindergarten.
- Introduced academic and social concepts based on school curriculum adhering to the Pre-K standards and guidelines of Minnesota.
- Created innovative methods to help children learn foundational skills such as colors, shapes, numbers, and letter recognition.
- Organized and led games, art, music, and field trips that promoted children’s physical, mental, and social development.
- Kept child allergy records, maintained incident reports, and organized child wellness forms.
- Engaged in ongoing communication with families.
- Implemented behavior management by creating a classroom plan which promoted conflict resolution, self-regulation, and peer collaboration.
- Monitored and recorded students’ progress and achievements, as well as identified areas in need of further development.
- Demonstrated an indulgent attitude towards students, comprehending their styles, learning capacity, and different behavioral trends in development.
CUSTOMER ORDER SPECIALIST
The Home Depot
04.2014 - 09.2016
- Accountable for consistently collaborating with customers, associates and service providers to ensure each installation was processed and managed seamlessly.
- Scheduled pre-install measures.
- Utilized advanced inventory management systems to track product availability and optimize order flow.
- Responsible for ordering and tracking special-order products.
- Trained new team members on order processing procedures and best practices for customer service.
- Mentored junior staff, fostering a culture of continuous improvement and high-quality service delivery.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Communicated with vendors and customers to establish installation dates.
- Addressed customer concerns regarding installations.
- Communicated with vendors regarding any warranty issues on products.
LEAD GENERATOR
The Home Depot
03.2009 - 04.2014
- Scheduled pre-installation appointments by seeking out potential clients for installation services.
- Represented the company as an ambassador for installation services, initiating contact with potential install clients.
- Built relationships with current and new install customers by offering exceptional customer service, providing follow-up support, gathering feedback and expressing gratitude.
- Cross trained in several departments, such as paint, hardware, millwork, flooring and the customer service desk, increasing the number of leads generated and boosting the percentage of add-on sales accompanying each installation project.
- Served as a member of The Home Depots “In Focus Team,” to ensuring that the store complied with safety policies such as OSHA rules, hazardous disposal, fire exits, etc.
Education
Bachelor of Science - Physical Education
Bemidji State University
Bemidji, MNSkills
Building connections
Trauma-informed care
Foster empowerment
Problem-solving skills
Crisis intervention
Risk assessment and safety planning
Cultural competency
Timeline
SEASONAL SUPPORT DRIVER
UPS
11.2025 - Current
GUEST SERVICES MANAGER
Hornbacher's
04.2024 - 10.2025
ON-CALL ADVOCATE
Rape and Abuse Crisis Center
07.2018 - 07.2025
PRE-K TEACHER
Early Explorers Childcare and Preschool
10.2016 - 04.2023
CUSTOMER ORDER SPECIALIST
The Home Depot
04.2014 - 09.2016
LEAD GENERATOR
The Home Depot
03.2009 - 04.2014
Bachelor of Science - Physical Education
Bemidji State University