Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Robin King

Macon,MS

Summary

Proven leader with a track record of driving growth at Parker's Floral Cottage and Two Morgans & Co through advanced customer relations and strategic business management. Skilled in relationship building, achieving a significant increase in client retention and sales. Excels under pressure, demonstrating exceptional negotiation skills and a keen insight into customer needs. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 28 years of experience. Highly effective and comfortable working with people at all levels in organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Owner

Two Morgans & Co
10.2022 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Used my business knowledge and marketing experience to transition a side line job into a remote travel business, attending trade markets and festivals to showcase and feature my products.

Owner/Manager

Parker's Floral Cottage
09.1998 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Venue Manager

Circle M Saloon
01.2019 - 11.2022
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
  • Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
  • Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
  • Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
  • Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
  • Improved revenue generation by creating unique event packages tailored to the needs of different client segments.

Secretary

Hollis Roofing
01.1998 - 09.1998
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Screened visitors and issued badges to maintain safety and security.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Secretary

Penick Forest Products
04.1997 - 12.1997
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

BBA - Marketing

Mississippi State University
Starkville, MS
05.1995

Skills

  • Advanced Customer Relations
  • Small to large business operations
  • Relationship Building and client retention
  • Verbal and written communication on all levels
  • Marketing and business management
  • Business Administration and planning
  • Negotiation and contracts and foresight to customer needs
  • Sales Leadership and management
  • Excellent under pressure and time maintenance

Accomplishments

    Awarded Business of the year by Junior Auxiliary of Macon, MS

    Awarded Member of the year by Junior Auxiliary of Macon, MS

    Awarded Presidents Award by Junior Auxiliary of Macon, MS

    Awarded Alumni Chapter award from Mississippi State University

    Past Secretary of Noxubee County Alumni Chapter Mississippi State University

    Pastor Parrish relations chairman and hospitality chairman for Cooksville Methodist Church

    PTA president for Central Academy

    Chairman Noxubee Baseball League

    Commissioner for the Noxubee-Kemper baseball league

    Noxubee Chamber of Commerce past board member

    Lifetime Junior Auxiliary of Macon member, served 8 active years, held the offices of President, vice president, ex-officio, finance chairman, publicity chairman, and recording secretary

Additional Information

Willing to relocate for work. Married and the mother of a senior daughter at University of South Alabama and a senior sone at Nanih Waiya Attendance Center.

Timeline

Owner

Two Morgans & Co
10.2022 - Current

Venue Manager

Circle M Saloon
01.2019 - 11.2022

Owner/Manager

Parker's Floral Cottage
09.1998 - Current

Secretary

Hollis Roofing
01.1998 - 09.1998

Secretary

Penick Forest Products
04.1997 - 12.1997

BBA - Marketing

Mississippi State University

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