Robin King
Baxley ,GA
Summary
Self-motivated Office Manager with a proven track record of recruiting, training, and overseeing administrative teams.
Brings proficiency in loan processing, CRM, and office management systems operations. Thorough understanding of the inner machinations that dictate organizational effectiveness. Proficient Loan Processor offering expertise in legal statutes and established lending guidelines. A 10-year history of accomplishing work in high-volume residential mortgage environments.
Multi-talented loan processing professional, versed in customer service and bank standards. Excellent communicator and decision-maker, with a strong eye for detail, and a proactive nature.
Overview
11
11
years of professional experience
Work History
Administrator
DGKP Services
Butler, Georgia
03.2025 - Current
- Developed and implemented administrative procedures for efficient office operations.
- Coordinated scheduling of meetings and maintained calendars for executives.
- Assisted in preparing reports and presentations for management review.
- Supported onboarding processes by preparing materials and scheduling training sessions.
- Oversaw inventory management of office supplies to ensure availability and cost-effectiveness.
- Performed data entry tasks into computer databases from paper documents.
- Maintained filing system for important documents such as contracts and invoices.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Improved office organization by developing filing system and customer database protocols.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Practice Manager
YurHealth
Millen, Georgia
10.2022 - 03.2025
- Managed daily operations of medical practice to ensure smooth workflow.
- Coordinated scheduling for staff and patient appointments effectively.
- Oversaw billing and coding processes for accuracy and compliance.
- Implemented staff training programs to enhance service delivery skills.
- Developed policies and procedures to streamline office operations.
- Collaborated with healthcare providers to improve patient care initiatives.
- Maintained inventory of medical supplies to ensure availability.
- Facilitated communication between departments to enhance teamwork efficiency.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Coordinated staff recruitment, training, and scheduling activities.
- Developed and implemented new patient registration processes to streamline workflow.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained awareness of government regulations, health insurance changes and financing options.
Team Lead - Mortgage Processor
Flagstar Bank
Troy, MI
01.2021 - 09.2022
- Communicated with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients, and conveyed information regarding application processes.
- Evaluated financial statements, and contacted institutions and customers to clarify details.
- Completed the closing process by collaborating with attorneys, title companies, and government clerks.
- Checked approvals against established bank and government lending standards.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Managed the loan application pipeline by completing and submitting reports within allotted turnaround times.
- Determined loan eligibility by conducting income analysis, credit checks, and repayment ability reviews.
- Educate clients regarding the guidelines and adjustments of loan contracts and packages.
- Submitted detailed loan packages to the underwriting department to facilitate the approval or denial processes.
- Evaluated and adjusted loan files to meet banking, federal, and secondary market regulations.
- Contacted outside sources, references, and vendors to verify client financial information.
- Assisted clients with developing loan repayment plans and budgets.
- Obtained and verified clearance of underwriting conditions to prepare the loan file for submission and approval.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Loan Processor/Office Manager
Yess Home Center Inc.
Baxley , GA
02.2020 - 01.2021
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
- Solicited vendor quotes for services needed to complete the loan process.
- Manage 500+ customer files, reviewing customer loan conditions, preparing file to be sent to lenders.
- Contact customers to collect loan conditions required by the lender to complete the loan process.
- Supervise an entire department from a technology system app remotely, keeping the department running efficiently in a time efficient manner to ensure customer service is always top priority.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Obtained repeat business by building strong customer relations and delivering world-class customer service.
- Checked approvals against established bank and government lending standards.
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Loan Processor/Office Manager
W L Tanner Enterprise Inc.
Baxley , GA
11.2014 - 02.2020
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
- Increased office organization by developing filing system and customer database protocols.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Obtained repeat business by building strong customer relations and delivering world-class customer service.
- Managed any conditions sent from underwriting departments.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Created and completed loan submission packages.
- Checked approvals against established bank and government lending standards.
Education
High School Diploma -
Appling County High School
Baxley, GA05.2005
Skills
- Budgetary Planning
- CRM and office management software
- DBMS
- Senior leadership support
- Invoicing and billing
- Data entry
- File and data retrieval systems
- Training and coaching
- Microsoft Office
- Customer relations
- Application Preparation
- Time Management
- Credit Bureau Contact
- Credit Applications
- Decision Making
- Customer Service
- Collateral Value Checks
- Loan Application Preparation
- Legal Documentation
- Verbal and Written Communication
- Customer Communication
- Loan Information Recording
- Closing Documentation
- Credit Verification
- Employment Verification
- Funds Disbursement Application
- Personal Data Collection
- Loan Records Filing and Maintenance
- Problem-Solving
- Credit Reporting Software
- Problem Solving
- Digital Applications
- Lending Software Systems
- Information Verification
- Finalizing Contracts
- Generating Reports
- Reviewing Financial Paperwork
- Complying With Legal Statutes
- Office management
- Report preparation
- Inventory management
- Staff training
- Financial recordkeeping
- Effective communication
- Time management
- Attention to detail
- Process improvement
- Payroll administration
- Multiple priorities management
- Honest and ethical
- Conflict resolution
Education and Training
other
Timeline
Administrator
DGKP Services
03.2025 - Current
Practice Manager
YurHealth
10.2022 - 03.2025
Team Lead - Mortgage Processor
Flagstar Bank
01.2021 - 09.2022
Loan Processor/Office Manager
Yess Home Center Inc.
02.2020 - 01.2021
Loan Processor/Office Manager
W L Tanner Enterprise Inc.
11.2014 - 02.2020
High School Diploma -
Appling County High School