Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robin Kish

Porter Corners

Summary

Dynamic salon owner and former Senior Hairstylist at Classical Concepts Salon & Spa, skilled in upselling services and employee training. Achieved high client retention through exceptional customer service and personalized consultations. Expert in hair styling techniques and salon marketing, fostering strong client relationships and enhancing overall salon performance.

Knowledgeable salon owner and cosmetologist with proven background in managing and operating successful salon business. Notable for implementing innovative customer service practices and maintaining high client retention rate. Demonstrated excellence in team leadership and operational efficiency.

Driven beauty professional with proven track record in salon management and operations. Demonstrates strong leadership and collaboration skills, ensuring seamless team coordination and maintaining high standards. Expertise in client relations, staff training, and business development. Adaptable and reliable, consistently achieving desired results and fostering positive salon environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Salon Owner/Operator

Self Employed Services
09.2020 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.

Hairstylist/Barber

Fresh and Co Salon
06.2017 - 08.2020
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Initiated referral program, significantly increasing new client acquisition.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Senior Hairstylist

Classical Concepts Salon & Spa
10.2010 - 05.2017
  • Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
  • Increased salon revenue by upselling various hair care products and services to clients during appointments.
  • Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
  • Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
  • Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
  • Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
  • Developed strong relationships with clients through effective communication and understanding of their specific requirements.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Offered professional cuts, color services and extensions to salon customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

Associate of Applied Science - Chemical Dependency Counseling

Hudson Valley Community College
Troy, NY
06-2006

Skills

  • Upselling services
  • Employee training
  • Staff management
  • Salon marketing
  • Appointment scheduling
  • Industry trend awareness
  • Health and safety
  • Hair styling techniques
  • Customer service
  • Scheduling
  • Customer service management
  • Customer relations

Accomplishments

  • Supervised team of 5 staff members.

Timeline

Salon Owner/Operator

Self Employed Services
09.2020 - Current

Hairstylist/Barber

Fresh and Co Salon
06.2017 - 08.2020

Senior Hairstylist

Classical Concepts Salon & Spa
10.2010 - 05.2017

Associate of Applied Science - Chemical Dependency Counseling

Hudson Valley Community College

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