Robin Klansek
Germantown,MD
Overview
47
47
years of professional experience
Work History
AS400 Main Frame System Administrator
ValueOptions/Elevance Health/Carelon
11.1998 - 11.2024
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
Inventory Control Manager
United States Air Force
02.1978 - 03.1998
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
- Used UNIX programming to build reports that helped maintain accountability and research capabilities
- Supervised and wrote evaluations on employees
- Managed office staff
Education
Associate of Science -
Community College of The Air Force
Mount Olive, NC03-1997
Skills
- System upgrades
- System monitoring
- Technical support
- System updates
- Remote Access
- User management
- Server management
- Backup management
- Hardware and software installation
- IT documentation
- Helpdesk operations
- Server maintenance
- End point configurations
- Patch management
- Project management
- Cisco router and switch security
- Vendor coordination
- Mainframe backups
- Attention to detail
- Team collaboration
- Self motivation
Timeline
AS400 Main Frame System Administrator
ValueOptions/Elevance Health/Carelon
11.1998 - 11.2024
Inventory Control Manager
United States Air Force
02.1978 - 03.1998
Associate of Science -
Community College of The Air Force
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