Robin Kleinsmith

Purpose:

Direct and oversee the day to day management of assigned department in the organization.

Responsibilities

· Process analysis to determine areas of improvement.

· Ensure that all corporate and client goals are being met.

· Add, adapt, and implement processes to meet the needs of both the client and the teams.

· Oversee management staff and provide education and guidance as needed.

· Analysis of process flows.

· Monitor the daily activity of all direct reports.

· Examine account work volumes in the various divisions to determine the needed resources.

· Provide direction to management staff on work task priorities.

· Monitor performance standards.

· Other duties as assigned.

• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Collaborated with other departments to coordinate workflow processes between teams.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Prepared and presented reports on team performance, challenges, and achievements to senior management.
• Acted as a liaison between upper management and staff, facilitating open communication.

• Responsible for insurance follow-up on claims, payer claim rejects, medical records, contract denials, appeals, patient phone calls, indexing from OnBase, and special projects per client requests.

• Responsible for overall patient care; assist with feedings, provide colostomy care, obtain daily and weekly weights, chart patient medical records and intakes and outputs, file medical records, obtain vital signs, perform active range of motion and passive range of motion exercises, train and mentor new aides, complete other duties that follow the restorative treatment plan devised by the Restorative Nurses. Front desk duties, including answering phones and scanning documents. Orders, calling physician consultations, and updating charts.

• Responsible for overall patient care; assist with feedings, provide colostomy care, obtain daily and weekly weights, chart patient medical records and intakes and outputs, file medical records, obtain vital signs, perform active range of motion and passive range of motion exercises, train and mentor new aides, complete other duties that follow the restorative treatment plan devised by the Restorative Nurses.

• Sorted sponges from the production line, visually inspected sponges for defects, efficiently packed sponges per specifications, assisted with clean-up of production floor, maintained an organized and safe work area, and adhered to OSHA procedures and guidelines at all times.