Robin Klitzke
Merrimac,MA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
18
18
years of professional experience
Work History
Account Manager
Mueller Sports Medicine
Prairie Du Sac, WI
02.2005 - 05.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new products or services to increase customer engagement with brand.
- Entered valuable account information into CRM system.
- Went through extensive training to be the key super user for the CRM system used by our company. I then was in charge of maintaining and training all personal.
- Proficient with Operating Systems: Windows Professional, Software: SAP, CRM, QCBD, MS Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Publisher, Internet Explorer, Google Chrome
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Analyzed key competitors to respond to competitive threats.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Listened attentively to client feedback to create stronger relations and shape business.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Introduced new processes to improve data analysis.
Real Estate Agent
Century 21 Affiliated
Baraboo, WI
06.2003 - 02.2005
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Presented purchase offers to sellers for consideration.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Collected fees and documented payment processes for property transactions.
- Advertised client properties through websites, social media and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Communicated with clients to understand property needs and preferences.
Education
License - Real Estate
Century 21 Affiliated
Baraboo, WI2003
License - Manicurist
MATC
Madison, WI2001
License -
Capri College of Cosmetology
Madison, WI2000
High School Diploma -
Baraboo High School
Baraboo, WI05.1999
Skills
- Cost reviewing
- Trade requirements
- National accounts
- Order management
- Database Management
- Business Development
- Client rapport
- Brand Management
- Outbound telephone marketing
- Excel, CRM, Microsoft expertise
- CRM Systems
- Team Training
- Relationship building and management
Timeline
Account Manager
Mueller Sports Medicine
02.2005 - 05.2021
Real Estate Agent
Century 21 Affiliated
06.2003 - 02.2005
License - Real Estate
Century 21 Affiliated
License - Manicurist
MATC
License -
Capri College of Cosmetology
High School Diploma -
Baraboo High School
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