Robin Knowles
Vallejo,CA
Summary
Hardworking Automotive Technician with 4 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
10
10
years of professional experience
Work History
Automotive Technician
Best Buy
04.2016 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Implemented training programs to improve knowledge and skills of new technicians.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Provided training to customers to enhance use and understanding of network systems.
- Interacted with customers by phone, email, or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Cashier
Safeway
03.2013 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Education
High School Diploma -
Vallejo High School
Vallejo, CA06.2013
Skills
- Diagnostic Procedures
- Machine Operations
- Brand Promotion
- Customer Retention
- Soldering Skills
- Reading Comprehension
- Service Requests
- Bug Fixes
- Educating Customers
- Safety Awareness
- Troubleshooting and Resolution
- Installation and Configuration
Timeline
Automotive Technician
Best Buy
04.2016 - Current
Cashier
Safeway
03.2013 - 04.2016
High School Diploma -
Vallejo High School