Robin Koller
Maineville
Summary
Passionate Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
35
35
years of professional experience
Work History
Flight Attendant
United Airlines
05.2022 - Current
- Providing world class customer experience each flight and also providing a safe environment while enforcing FAA regulatiations.
- Assist passengers in emergency situations by announcing and/or demonstrating the use of seat belts, flotation devices, oxygen masks, and emergency exits
- Prepare the plane for takeoff and landing following standard procedures such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations
Hospitality Sales Executive
Design Collective by Cintas
11.2014 - 05.2022
- Supervising an internal team to assist in the seamless execution of business processes. Responsible for accountability of the team to lead and ensure customer satisfaction and growth execution
- Responsible for sales support team development, growth and sustainability initiatives to enhance client and team success
Account Executive
OneCommand
10.2006 - 11.2014
- Providing ongoing support for clients by learning about and satisfying their needs
- Compiling and analyzing data to find trend
- Developing sales strategies and setting quotas
Flight Attendant
Comair Airlines - Delta Connection
10.1994 - 12.1999
- Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations and inflight services
- Maintain all emergency equipment and Federal Aviation Administration regulations
Ticketing & Gate Agent
American Airlines
06.1991 - 10.1994
- Responsible for ticketing passengers, assisting in rerouting or any ticketing changes, checking in baggage
- Experienced in high pressure situations and able to meet boarding and departure timelines.
Education
Hondros College of Business
01.2001
Tri State Travel School
01.1993
American Airlines Training Center
01.1991
Skills
- Leadership coaching
- Mentoring
- Team development
- Customer development
- Problem solving
- Remote client engagement
- Onsite client engagement
- Microsoft Office
- Verbal communication
- Written communication
- Rapid learning
- Adaptability
- Enthusiastic leadership
- Calmness under pressure
- Account Executive
- Sales
Timeline
Flight Attendant
United Airlines
05.2022 - Current
Hospitality Sales Executive
Design Collective by Cintas
11.2014 - 05.2022
Account Executive
OneCommand
10.2006 - 11.2014
Flight Attendant
Comair Airlines - Delta Connection
10.1994 - 12.1999
Ticketing & Gate Agent
American Airlines
06.1991 - 10.1994
Hondros College of Business
Tri State Travel School
American Airlines Training Center