ROBIN KUEMMEL
Austin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Home Slice Pizza
04.2021 - 04.2024
- Collaborated with the General Manager on employee incentives to maintain hospitality standards
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Unit Manager
Alamo Drafthouse Cinema
01.2017 - 03.2021
- Ensure venue is compliant with company health, safety and operation procedures
- Identify future opportunities for employee development
- Foster a team to deliver outstanding customer experience every time
- Conducted training and created schedules in coordination with venue business forecasting
- Participated in creating movie schedules
- Perform daily opening, closing, operational, and administrative duties.
Unit Manager/Server
iPic Theater
02.2011 - 12.2016
- Perform opening and closing duties
- Handling of guest complaints and routine problems
- Maintain facility to ensure cleanliness and safety
- Schedule theater crew hours as required by anticipated levels of business
- Perform payroll, and other various administrative duties
- Interviewing, hiring and training of new staff members
- Food, beverage and POS knowledge
- Familiarizing guests with iPic Theaters experience
- Train new employees to iPic standards of service.
Supervisor/Lead Barista
Quacks 43rd Street Bakery
12.2012 - 09.2013
- Responsible for taking guests orders and making beverages, cash handling
- Oversees and supervises daily operations
- Participate with management team to plan, develop and implement long and short term goals
- Resolve routine problems encountered in performance of work assignments.
Marketing Administrative Assistant
Payment Systems Corporation
04.2010 - 07.2011
- Interviewed, Hired & conducted orientation of new hires for the marketing department
- Compiled and entered data into Excel to manage and analyze department's performance
- Managed appointment calendar for sales agents, sales manager, marketing director and president.
Education
Associate of Applied Science in Visual Communication with Specialization in Interactive Design -
Austin Community College
Austin, TX01.2011
Skills
- Customer Service
- Inventory Control
- Food safety and sanitation
- Staff Hiring
- Staff Development
- Staff Management
- Employee Scheduling
- Google Drive
References
REFERENCES upon request
Timeline
Assistant General Manager
Home Slice Pizza
04.2021 - 04.2024
Unit Manager
Alamo Drafthouse Cinema
01.2017 - 03.2021
Supervisor/Lead Barista
Quacks 43rd Street Bakery
12.2012 - 09.2013
Unit Manager/Server
iPic Theater
02.2011 - 12.2016
Marketing Administrative Assistant
Payment Systems Corporation
04.2010 - 07.2011
Associate of Applied Science in Visual Communication with Specialization in Interactive Design -
Austin Community College
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