Robin Kurtz
Mountain City,TN
Summary
Shift Manager with extensive experience in customer service, cash handling, and employee training. Demonstrates a strong commitment to operational efficiency and a positive work environment. Proficient in scheduling and team management, successfully overseeing all operational areas. Effectively adjusts scheduling and task prioritization to ensure timely project completion. Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Plus
Mountain City, Tennessee
03.2022 - Current
- Trained new employees on customer service standards and food safety protocols.
- Ensured compliance with health regulations and maintained cleanliness in all areas.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Monitored cash handling procedures to ensure accuracy and prevent discrepancies.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Maintained cleanliness and organization of work area.
- Counted and balanced registers. Taking deposits to the bank.
Shift Manager
Burger King
Mountain City , TN
10.2021 - Current
- Supervised daily operations and managed staff schedules for efficient restaurant flow.
- Trained new employees on customer service standards and food safety protocols.
- Ensured compliance with health regulations and maintained cleanliness in all areas.
- Coordinated inventory management and ordered supplies to meet operational needs.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Monitored cash handling procedures to ensure accuracy and prevent discrepancies.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Enforced safety standards throughout the store including proper use of equipment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Taught staff upselling techniques to meet revenue targets.
- Processed weekly payroll information using appropriate software applications.
- Ensured compliance with food safety regulations and quality standards.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Pizza Plus Inc
Mountain City, Tennessee
07.2020 - 10.2021
- Supervised daily operations and staff in fast-paced restaurant environment.
- Trained new employees on customer service and food safety protocols.
- Managed inventory levels and ordered supplies to ensure availability.
- Addressed customer inquiries and resolved complaints efficiently.
- Conducted regular staff meetings to communicate updates and policies.
- Implemented promotional strategies to enhance customer engagement and loyalty.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Manager
Burger King
Spring Hill, Florida
02.2015 - 06.2020
- Supervised daily operations and staff in fast-paced restaurant environment.
- Trained new employees on customer service and food safety protocols.
- Managed inventory levels and ordered supplies to ensure availability.
- Coordinated staff schedules to optimize coverage during peak hours.
- Addressed customer inquiries and resolved complaints efficiently.
- Conducted regular staff meetings to communicate updates and policies.
- Implemented promotional strategies to enhance customer engagement and loyalty.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement. I was in charge of sending in new hire paper work and sending in termination paperwork. Making schedules . Interviewing new hires . Getting change from the bank and taking the deposit to the bank.
Team Trainer
Taco Bell
Boone, North Carolina
04.2013 - 12.2014
- Trained team members on customer service and operational standards.
- Monitored team performance and provided constructive feedback for improvement.
- Collaborated with management to align training programs with company goals.
- Implemented best practices for food safety and hygiene compliance during training.
- Assisted in creating a positive work environment through team-building activities.
- Provided guidance to team members on best practices in customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- I worked in the kitchen making food and doing food safety checks
- I worked the cash register taking customers orders and their money and insuring their orders where properly delivered.
Cook
Quick Shop
Mountain City, Tennessee
01.2012 - 04.2013
- Prepared diverse menu items following established recipes and safety standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management by tracking supplies and ordering stock.
- Collaborated with team members to ensure timely meal preparation and service.
- Monitored food quality and freshness, ensuring compliance with health regulations.
- Trained new staff on cooking techniques, safety practices, and kitchen protocols.
- Implemented efficient cooking methods to streamline meal production processes.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Monitored temperatures of prepared food and cold-storage areas.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Delivery Driver
Pizza Pizza
Mountain City, Tennessee
12.2010 - 01.2012
- Delivered pizzas promptly to customers in designated areas.
- Maintained accurate records of deliveries and payments received.
- Ensured vehicle cleanliness and adherence to safety protocols.
- Communicated effectively with staff to coordinate order pickups.
- Handled customer inquiries and resolved issues during deliveries.
- Followed company policies for food handling and delivery standards.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
Key Holder Supervisor
bizzies
Mountain City, Tennessee
- Supervised daily operations and ensured smooth store functionality.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and organized stockroom efficiently.
- Assisted in scheduling employee shifts and maintaining coverage.
- Enforced store policies and maintained a safe shopping environment.
- Handled cash register operations and processed customer transactions accurately.
- Resolved customer inquiries and provided support in a timely manner.
- Performed daily cash management duties including deposits, audits.
- Maintained a safe and secure environment within the store.
- Managed employee attendance records and monitored adherence to policy.
- Supervised cashiers during peak hours of operation.
- Responded promptly to customer inquiries regarding product availability.
- Ensured compliance with all company policies and procedures.
- Supported the Store Manager in daily operations activities as needed.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Johnson County High School
Mountain City, TN06-1994
Skills
- Employee training
- Customer service
- Inventory management
- Cash handling
- Health compliance
- Team building
- Operational efficiency
- Communication skills
- Problem solving
- Time management
- Punctual and reliable
- Workplace safety
- Customer service focus
- Payment processing
- Opening and closing procedures
- Friendly and People oriented
- Multitasking Abilities
- Can use a computer
- Team work
- Basic mathematics
- Attention to detail
- Problem-solving
- Customer engagement
- Accurate money handling
- Energetic and enthusiastic
- Relationship building
- Tech-Savvy
- Operations management
Certification
Food Safety
Affiliations
Pro Wrestling On weekends
References
References available upon request.
Timeline
Shift Manager
Pizza Plus
03.2022 - Current
Shift Manager
Burger King
10.2021 - Current
Assistant Manager
Pizza Plus Inc
07.2020 - 10.2021
Assistant Manager
Burger King
02.2015 - 06.2020
Team Trainer
Taco Bell
04.2013 - 12.2014
Cook
Quick Shop
01.2012 - 04.2013
Delivery Driver
Pizza Pizza
12.2010 - 01.2012
Key Holder Supervisor
bizzies
High School Diploma -
Johnson County High School