Robin Laboi
Little Elm
Summary
Knowledgeable Non Sub case manager with 9 years of track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager I
Walmart
04.2016 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Short Sale DIL Specialist & Telesales Associate II
Bank of America
01.2009 - 12.2015
- Facilitated smooth closings by coordinating efforts between buyers, sellers, agents, attorneys, and escrow agents, ensuring all required documents were in place.
- Maintained a high level of professionalism and confidentiality when handling sensitive client information and financial records.
- Expedited lender negotiations for favorable outcomes by effectively presenting clients'' hardship situations and supporting evidence.
- Assessed property valuations accurately using comparative market analysis techniques, ensuring accurate representation of value during negotiations with lenders.
- Facilitated seamless account closures, ensuring a positive experience for departing customers and minimizing negative feedback.
- Followed all company policies and procedures to deliver quality work.
- Optimized call center productivity by efficiently handling high volumes of inbound calls related to credit card inquiries and concerns.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Championed continuous improvement initiatives within the team, identifying areas for potential process enhancements or workflow optimizations that could benefit overall performance metrics.
Education
Bachelor of Arts - Psychology
The University of Texas At Arlington
Arlington, TX05-2001
Skills
- Case documentation
- Documentation management
- Claims investigation
- Claims processing
- Coverage determination
- Liability determination
- Settlement negotiations
- Payment processing
- Patient care and physical therapy
- Customer service
- Referral coordination
- Caseload management
- Risk management
- Claims investigations
Certification
Texas Insurance Claims Adjuster License
Timeline
Case Manager I
Walmart
04.2016 - Current
Short Sale DIL Specialist & Telesales Associate II
Bank of America
01.2009 - 12.2015
Bachelor of Arts - Psychology
The University of Texas At Arlington
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