Robin Lane
Houston
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
26
26
years of professional experience
Work History
Case Manager
Redeemed Ministries
01.2024 - Current
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with community members to develop and implement service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
Chiropractic Assistant
McCann Family Chiropractic
06.2019 - 03.2020
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Medical Assistant
Exam Works
01.2010 - 07.2011
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Representative
Premera Blue Cross Of Washington
02.1999 - 04.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Verified patient insurance coverage and benefits for medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations
Education
Bachelor of Arts - Psychology
Liberty University
05.2026
No Degree - Medical Assisting
Eton
02.2004
Skills
- Crisis intervention
- Case management
- Positive attitude
- Documentation and reporting
- Care coordination
- Conflict resolution
- Client empowerment
- Client assessment
Timeline
Case Manager
Redeemed Ministries
01.2024 - Current
Chiropractic Assistant
McCann Family Chiropractic
06.2019 - 03.2020
Medical Assistant
Exam Works
01.2010 - 07.2011
Customer Service Representative
Premera Blue Cross Of Washington
02.1999 - 04.2002
No Degree - Medical Assisting
Eton
Bachelor of Arts - Psychology
Liberty University
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