Robin Lawrence

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed and maintained relationships with customers and suppliers through account development.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Accomplished multiple tasks within established timeframes.
• Defined clear targets and objectives and communicated to other team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Improved safety procedures to create safe working conditions for workers.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.
• Launched quality assurance practices for each phase of development
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Managed senior-level personnel working in marketing and sales capacities.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved marketing to attract new customers and promote business.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Excellent communication skills, both verbal and written.
• Resolved problems, improved operations and provided exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Onboarded new employees with training and new hire documentation.
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Passionate about learning and committed to continual improvement.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Paid attention to detail while completing assignments.
• Provided professional services and support in a dynamic work environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Self-motivated, with a strong sense of personal responsibility.
• Identified issues, analyzed information and provided solutions to problems.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
• Optimized resource allocation with strategic planning of equipment utilization across multiple job sites.
• Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
• Enhanced project outcomes by adjusting equipment settings according to specific job requirements.
• Assessed work sites daily for potential hazards.
• Transported materials and equipment to and from construction sites.
• Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
• Completed minor repairs and replacements of equipment parts to restore functionality.
• Checked equipment performance and made necessary repairs.
• Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
• Utilized GPS systems to accurately survey and grade terrain for worksite preparation.
• Performed preventive maintenance to prolong life of equipment.
• Made necessary adjustments to machinery for optimum performance.
• Followed safety protocols while operating machinery.
• Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
• Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
• Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
• Facilitated seamless communication among team members, leading to improved collaboration during complex projects involving multiple pieces of heavy machinery.
• Maintained accurate records of equipment performance and service history for future reference and analysis.
• Promoted environmental sustainability by implementing waste reduction measures during equipment operation and disposal processes.
• Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
• Assisted with safe materials transport between work sites to reduce downtime.
• Operated range of heavy equipment on regular basis with advanced skill.
• Sustained high-performance standards by adhering to company policies regarding preventative maintenance schedules.
• Achieved smooth workflow transitions by coordinating effectively with other operators during shift changes.
• Maximized productivity with efficient scheduling and allocation of equipment resources.
• Operated specialized attachments to complete tasks efficiently, such as using a hydraulic breaker for rock excavation projects.
• Adhered to instructions from supervisors and engineers onsite.
• Trained in diverse pieces of equipment and useful attachments to handle team needs.
• Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
• Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
• Drove vehicles to and from work sites and maintained clean driving record.
• Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
• Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
• Loaded and unloaded construction materials on site.
• Maintained and cleaned equipment after each job and inspected.
• Loaded and moved materials such as dirt and rocks based on specific job needs.
• Monitored fuel, oil and water levels of heavy equipment.
• Continuously updated skills through participation in industry-related training programs and seminars.
• Inspected and maintained heavy equipment used in construction projects.
• Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
• Employed bulldozers, loaders and backhoes for construction projects.
• Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
• Provided technical assistance to other workers on job site.
• Minimized operational costs through effective fuel management and preventive maintenance routines.
• Monitored and adjusted speed of heavy machinery for safe operation.
• Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
• Increased equipment efficiency by performing regular maintenance and timely repairs.
• Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
• Worked well in a team setting, providing support and guidance.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Organized and detail-oriented with a strong work ethic.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.
• Cultivated interpersonal skills by building positive relationships with others.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Delivered services to customer locations within specific timeframes.

• Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
• Streamlined tax collection processes for increased efficiency and timely payments from taxpayers.
• Oversaw account reconciliations for tax collection purposes, minimizing discrepancies between County revenue targets.
• Streamlined tax collection process for increased efficiency by implementing an updated software system.
• Prepared detailed reports on tax collection activities to inform management decision-making processes.
• Streamlined the tax collection process for efficiency and accuracy, resulting in increased revenue for the municipality.
• Coordinated with the IT department to develop and implement new technology tools that improved tax collection processes.
• Established effective communication channels between various departments involved in the tax collection process, promoting seamless collaboration towards common goals.
• Continually sought opportunities for professional development, attending workshops and conferences to enhance knowledge and skills related to tax collection and administration.
• Created comprehensive reports to present findings from audits or investigations, enabling informed decision-making by senior management regarding enforcement actions or policy adjustments needed to improve overall effectiveness of the tax collection process.
• Increased efficiency of the tax preparation process by introducing automated tools for data collection and organization.
• Enhanced taxpayer satisfaction with timely and accurate appraisals through meticulous data collection and review procedures.
• Streamlined tax reporting by automating data collection and analysis tasks.
• Increased revenue collection by identifying underreported taxes and pursuing collections from delinquent accounts.
• Improved cash flow management through timely collection of taxes and fees owed to the county.
• Helped conduct research studies and analyze impact of business trends and tax collections on regional economy.
• Developed customized payment plans for taxpayers experiencing financial difficulties, minimizing delinquencies and collections actions.
• Identified underreported sales tax liabilities, enhancing revenue collection efforts for the state.
• Ensured accurate collection of duties and taxes on imported goods through meticulous record-keeping procedures related to tariffs classifications.
• Collaborated with other departments to improve tax administration procedures and increase revenue collection.
• Increased revenue collection by efficiently auditing tax returns and identifying discrepancies.
• Enhanced revenue collection efforts through streamlined taxation processes and improved enforcement measures against delinquent taxpayers.
• Increased revenue collection by diligently reviewing tax returns and identifying discrepancies.
• Supported the efficient collection of taxes by maintaining accurate records and documentation.
• Stayed current on industry trends and changes in tax legislation, ensuring ongoing expertise in revenue collection best practices.
• Facilitated timely resolution of taxpayer issues by coordinating with internal departments such as Collections or Appeals.
• Provided accurate tax roll data to municipal authorities, contributing to timely revenue collection efforts.
• Enhanced compliance by implementing efficient indirect tax processes and procedures.
• Enhanced department efficiency by streamlining processes for handling taxpayer inquiries and correspondence.
• Overcame language barriers when engaging with participants, fostering trust and rapport critical to successful data collection efforts.
• Conducted regular account reconciliations to identify potential issues early, minimizing the need for escalated collections actions.

Processed drivers licences, gave drivers tests and wrtten tests. Responsible for all filing, etc...

• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Obtained signatures from customers upon delivery of goods.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Drove safely in various weather and road conditions to avoid accidents.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
• Followed all relevant traffic laws and safety regulations.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Paid attention to detail while completing assignments.
• Worked effectively in fast-paced environments.
• Applied effective time management techniques to meet tight deadlines.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.
• Resolved problems, improved operations and provided exceptional service.