Robin Laymon
Hudsonville,MI
Summary
Dedicated administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
In-Home Caregiver
Rehoboth Gardens LLC
09.2020 - 05.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Receptionist/Contract Specialist
Give 'Em A Brake Safety
01.2017 - 08.2020
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Live-In Caregiver/House Manager
Rehoboth Gardens LLC
01.2013 - 12.2016
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Collections Assistant/Shipping and Receiving Clerk
Give 'Em A Brake Safety
08.1996 - 12.2012
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Education
No Degree - Occupational Therapy
Grand Rapids Community College
Grand Rapids, MINo Degree - Social Work
Northern Michigan University
Marquette, MIHigh School Diploma -
Chesaning Union High School
Chesaning, MI06.1978
Skills
- Critical Thinking
- Home Healthcare
- Database Administration
- Reception Desk Management
- Customer and Client Relations
- Office Administration
- Outbound Calls
- Customer Account Review
- Shipping and Receiving
- Invoice and Manifest Review
- Packing Equipment Operation
- Accounts Payable and Accounts Receivable
Additional Information
Disabled Veteran - United States Marine Corps.
Timeline
In-Home Caregiver
Rehoboth Gardens LLC
09.2020 - 05.2021
Receptionist/Contract Specialist
Give 'Em A Brake Safety
01.2017 - 08.2020
Live-In Caregiver/House Manager
Rehoboth Gardens LLC
01.2013 - 12.2016
Collections Assistant/Shipping and Receiving Clerk
Give 'Em A Brake Safety
08.1996 - 12.2012
No Degree - Occupational Therapy
Grand Rapids Community College
No Degree - Social Work
Northern Michigan University
High School Diploma -
Chesaning Union High School