Robin St Mary
Fond Du Lac,WI
Summary
Dynamic Pharmacy Operations Manager at Walgreens with a proven track record in workflow optimization and patient safety. Enhanced pharmacy efficiency through innovative inventory management and staff training, resulting in improved customer satisfaction. Skilled in team building and direct patient care, fostering a collaborative environment that prioritizes high-quality service.
Knowledgeable senior technician with solid background in pharmacy operations management. Expertise in streamlining workflows, enhancing patient safety, and optimizing inventory systems. Proven ability to lead teams and foster collaborative environment while maintaining regulatory compliance.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Wisconsin.
Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach.
Pharmacy operations professional known for high standards and focus on results. Experienced in managing pharmacy workflows, improving patient safety, and optimizing inventory. Valued for team collaboration and adaptability to changing needs. Skilled in regulatory compliance and process optimization, with reliable and flexible approach to achieving goals.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
03.2017 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Developed policies and procedures for effective pharmacy management.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Gymnastics Coach
YMCA
01.2013 - 06.2017
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Assessed student progress and provided feedback to improve technique and performance.
- Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
- Collaborated with coaches, students, and administrators to run high-quality program.
- Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
- Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
- Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
Bakery Clerk
Festivalfoods
08.2015 - 03.2017
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Busser
Blanck's Lake Aire Supper Club
11.2014 - 08.2015
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
No Degree - Science
Marian University
Fond Du Lac, WINo Degree - Science
University of Wisconsin, Oshkosh
Oshkosh, WI06-2025
Skills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Pharmacy management
- Patient safety
- Direct patient care
- Training and mentoring
- Team building
- Operations management
- Staff management
- Insurance billing
- Staff training
Accomplishments
- Documented and resolved training new technicians which led to creating a tracking spreadsheet/checklist to know where they feel they are with different tasks to know where to put the focus for training. Also a training guide to have a plan on what to teach first and where to progress from as well as to help guide them in a direction of trying things on there own.
- Supervised team of 6-7 staff members.
- Achieved pharmacy technician certification by completing PTCB certification with accuracy and efficiency.
- Achieved vaccination certification by completing cpr/first aid training along with vaccination training with accuracy and efficiency.
Certification
- Licensed pharmacy technician - 2017
- PTCB, Walgreens - 2018
Timeline
Pharmacy Operations Manager
Walgreens
03.2017 - Current
Bakery Clerk
Festivalfoods
08.2015 - 03.2017
Busser
Blanck's Lake Aire Supper Club
11.2014 - 08.2015
Gymnastics Coach
YMCA
01.2013 - 06.2017
No Degree - Science
Marian University
No Degree - Science
University of Wisconsin, Oshkosh
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