Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Robin Lee

Sales/Management
Spring Valley,NV

Summary

Energetic client-centric sales executive and business development manager with 23 years of experience who has driven millions of dollars in sales revenue while ensuring high levels of customer satisfaction and retention.

Overview

23
years of professional experience
3
years of post-secondary education

Work History

Louis Vuitton
Las Vegas, NV

Client Advisor-Crystals City Center
06.2023 - Current

Job overview

  • Top sales in flagship/largest Louis Vuitton in the United States;
  • Sold over 1 million in 6 months;
  • Achieved & exceeded monthly sales goals;
  • Supported business growth by clienteling with purpose; exceeded company’s monthly metrics for calls, texts and emails; hosted clients and celebrities at special events, fundraisers, community events and styling events; handled hundreds of clients/day; uncovered and fulfilled customer needs and queries; meticulously observed clients’ purchasing history; kept prospect and potential clients informed about future merchandise, drops & new collections.
  • Handled special orders; deposits with orders and without orders, pay by links, shipping, transfers, courier service, reservations, customer’s repairs, customizations, alterations, etchings, embossings, authentications, waitlists, returns, exchanges, gift cards, store credits and inventory.

Ideal Image.
Tampa, FL

National Aesthetic Sales Consultant, Remote
07.2022 - 12.2022

Job overview


  • Consulted with prospective patients from omnichannel and guided them into private zoom calls to make sure requested services would be viable and safe;
  • Generated enthusiasm and explained different treatments, including Laser Hair Removal, Botox ®, Fillers ®, CoolSculpting ® , CoolTone ® , Broadband Light Therapy ® , and Ultherapy ®;
  • Collaborated with medical providers to ensure smooth transitions for patients from consultations to treatments; ensured there were no medical contraindications; assisted medical providers with scheduling, prescriptions, and inputting detailed records;
  • Prepared financing contracts with lenders, such as Ally, Fortiva, EZ-Pay, and Pay Bright, and explained to patients; and collected payments;
  • Maintained a book of business through Sales Force; mastered clienteling by developing a patient pipeline, regularly following up with prospective patients who had expressed interest in treatments, or who might have delayed them;
  • Exceeded company’s monthly metrics for calls, texts and emails, and achieved monthly metrics for shows and buys.

Tiffany & Company.
Beverly Hills, CA & Las Vegas, NV

Senior Sales Executive and Trainer
11.2012 - 06.2022

Job overview


  • Hosted VIP clients at prestigious blue book event in New York in 2018, was awarded Salesperson of the Year in 2017, and was formally recognized by the CEO for exceptional customer service in 2016;
  • Enhanced productivity by training and mentoring new personnel;
  • Achieved $1.3 million in sales per year for a decade by uncovering and fulfilling customer needs; handled 100 clients/day; observed clients’ purchasing history; kept prospect and potential clients informed about future merchandise; responded to clients’ queries, and built a strong book of business;
  • Handled customer’s repairs, cleanings, special orders, customizations, alterations, etchings, embroidery; performed engravings; managed waitlists, returns, exchanges, transfers, holds, gift cards, store credits, Tiffany Financing, inventory, courier service and brinks;
  • Retained VIP customers and ensured their satisfaction by e.g., securing director's approval to present workaround solutions, such as offering strategic discounts and or gifts to clients;
  • Increased revenue by innovating product promotion and outreach strategies e.g., by initiating use of Instagram for myself and our boutique;
  • Romanized the Tiffany brand and styled clients and celebrities.

Andalisia Beverly Hills.
Beverly Hills, CA

Business Development Manager
07.2010 - 03.2015

Job overview


  • Generated new business with marketing initiatives and strategic plans;
  • Built relationships with customers and community to promote long-term business growth.

Barneys New York.
Beverly Hills, CA

Fine Jewelry Sales Executive, Keyholder & Stylist
04.2010 - 08.2012

Job overview


  • Served as sole stylist for certain celebrities; otherwise, coordinated with the PR team to select products for other celebrities for events e.g., the Oscars, the Grammy's, movies, music videos, celebrity promotions, etc;
  • Collaborated with 60+ distinguished designers to provide custom-tailored product design; attended various high events;
  • Produced over $1M in revenue per year;
  • Handled repairs, co-sales and transfers of jewelry;
  • Selected and arranged jewelry displays;
  • Captured 85% of client profiles by leveraging trust-based client relationships.

Judith Leiber.
Beverly Hills, CA

Sales Executive & Keyholder
06.2009 - 01.2010

Job overview


  • Participated in the opening of the new boutique on Rodeo Drive;
  • Oversaw store operations in the absence of the manager, and developed and implemented new ideas to run the store and increase sales;
  • Styled celebrities for industry-leading events, and attended events and trade shows to sell and promote the brand;
  • Repaired minaudieres myself.

Georg Jensen.
Beverly Hills, CA

Sales Executive & Keyholder
06.2007 - 06.2009

Job overview


  • Achieved $1.5M annual sales targets by identifying and vetting new ideas for business development opportunities and expanding the book of customers;
  • Handled sales operations and trained employees;
  • Supported business growth by participating in outbound marketing initiatives. Fostered positive relationships with customers.

Christian Dior Couture.
Beverly Hills, CA

Fine Jewelry Manager
04.2008 - 12.2008

Job overview


  • Managed the only freestanding Christian Dior Fine Jewelry Boutique in the U.S;
  • Oversaw upkeep of more than $1M worth of jewelry. Meticulously organized jewelry, designed jewelry displays, replenished stock and handled all repairs;
  • Identified and recommended sales operations in other parts of the store as well.

Louis Vuitton - LVMH.
San Diego, CA

Fine Jewelry Specialist - Holiday Sales
11.2006 - 01.2007

Job overview

  • Greeted customers, answered phones, attended to clients' concerns; helped locate merchandise and suggested suitable options; organized and replenished stock.

Falling Water.
Ann Arbor, MI

Store Manager & Jewelry Buyer
03.2001 - 01.2006

Job overview


  • Researched and purchased jewelry from both local and global artists, jewelry trade shows, catalogs and company representatives;
  • Sold jewelry under consignment;
  • Completed "point of sale" opening and closing procedures;
  • Trained sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings;
  • Performed daily inventory, oversaw store layaways; credits, gift certificates, special orders, and repairs;
  • Crafted jewelry case designs.


Self-employed.
Seoul, KOREA

English Second Language Tutor
09.2004 - 12.2004

Job overview


  • Prepared lesson plans;
  • Tutored two students 20 hours a week.


Marshall Fields.
Ann Arbor, MI

Fine Jewelry Sales Associate
10.2002 - 03.2004

Job overview


  • Met (and exceeded) daily jewelry sales quotas;
  • Developed expert knowledge of fine jewelry; precious and semi-precious stones, gold and platinum pieces;
  • Attained brand recognition skills; (e.g., Roberto Coin, John Attencio, John Hardy, Tag Heuer, Movado, and Gucci);
  • Performed daily inventory and deposited revenues;
  • Trained new employees.

Education

Gemological Institute of America
Carlsbad, CA

from Graduate Jeweler
09.2006 - 03.2007

Yonsei University
Seoul, KOREA

from Korean Language Program
09.2004 - 12.2004

Eastern Michigan University
Ypsilanti, MI

from Psychology Coursework
09.2002 - 04.2005

Skills

HARD:

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Timeline

Client Advisor-Crystals City Center

Louis Vuitton
06.2023 - Current

National Aesthetic Sales Consultant, Remote

Ideal Image.
07.2022 - 12.2022

Senior Sales Executive and Trainer

Tiffany & Company.
11.2012 - 06.2022

Business Development Manager

Andalisia Beverly Hills.
07.2010 - 03.2015

Fine Jewelry Sales Executive, Keyholder & Stylist

Barneys New York.
04.2010 - 08.2012

Sales Executive & Keyholder

Judith Leiber.
06.2009 - 01.2010

Fine Jewelry Manager

Christian Dior Couture.
04.2008 - 12.2008

Sales Executive & Keyholder

Georg Jensen.
06.2007 - 06.2009

Fine Jewelry Specialist - Holiday Sales

Louis Vuitton - LVMH.
11.2006 - 01.2007

Gemological Institute of America

from Graduate Jeweler
09.2006 - 03.2007

Yonsei University

from Korean Language Program
09.2004 - 12.2004

English Second Language Tutor

Self-employed.
09.2004 - 12.2004

Fine Jewelry Sales Associate

Marshall Fields.
10.2002 - 03.2004

Eastern Michigan University

from Psychology Coursework
09.2002 - 04.2005

Store Manager & Jewelry Buyer

Falling Water.
03.2001 - 01.2006

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Robin LeeSales/Management