Hi, I’m
Robin Lewis
Windsor Locks,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
years of professional experience
Work History
Allied Community Resources
Intake Liaison I
05.2022 - Current
Job overview
- Process new referrals, update plans and budgets
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
Allied Community Resources
Payroll Clerk
07.2018 - 05.2022
Job overview
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Maintained 100% accuracy in transferring correct data from payroll spreadsheets into system.
1st Alliance Lending, LLC
Loan Administrator
06.2017 - 06.2018
Job overview
- Collaborated with underwriters to expedite loan approvals, resulting in increased customer satisfaction.
- Supported loan officers in obtaining necessary documentation for successful loan applications.
Voya Financial
Customer Contact Center Representative
09.2016 - 12.2016
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
PayHub
Operations Specialist
10.2015 - 09.2016
Job overview
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Monitored key performance indicators, taking corrective actions when necessary to achieve targets.
- Enhanced customer satisfaction by resolving issues promptly and providing accurate information on product availability.
- Reported issues to higher management with great detail.
Bank of America, Randstad Staffing Agency
Data Entry Clerk
04.2016 - 05.2016
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Processed large volumes of data quickly while adhering to strict formatting guidelines, enhancing overall output quality.
CIGNA/Ranstad Staffing Agency
Data Entry Specialist
08.2015 - 10.2015
Job overview
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Assisted in maintaining HIPAA compliance with strict adherence to privacy regulations during data entry tasks.
Novitex, TCA Consulting
Mail Processing Clerk
04.2015 - 08.2015
Job overview
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Sorted and placed mail into mailboxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
Liberty Mutual
Customer Service Representative
02.2015 - 04.2015
Job overview
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Fiserv
Claims Analyst
04.2008 - 10.2014
Job overview
- Process and Audit incoming claims within the established turnaround-time
- Provided claims reporting statics as requested from Manager or Client
- Coordinated the collection of Claims Documentation from Lender
- Provided Customer Service to internal and external Clients
- Updated information on Master claims spreadsheet
- Compiled lists of legal instruments such as deeds and mortgages
- Verified facts such as properties' legal descriptions and encumbrances
- Conferred with lending institution personnel
- Helped resolve title issues such as missing and inaccurate information
- Used internet search engines
- Used office equipment such as computers, copiers, fax machines, typewriters, and calculators
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
Education
Weaver High SchoolHartford, CT
High School Diploma
06.1984
Skills
- Microsoft Office
- Customer Service
- Data Entry
- Filing
- Excellent Attention to Detail
- Utilize Scanner Fax/Copy machine
- Professional phone etiquette
- Work independently
- Mail sorting
- Report Generation
- Verbal and Written Communication
- Team Collaboration
- Status Updates
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Intake Liaison I
Allied Community Resources
05.2022 - Current
Payroll Clerk
Allied Community Resources
07.2018 - 05.2022
Loan Administrator
1st Alliance Lending, LLC
06.2017 - 06.2018
Customer Contact Center Representative
Voya Financial
09.2016 - 12.2016
Data Entry Clerk
Bank of America, Randstad Staffing Agency
04.2016 - 05.2016
Operations Specialist
PayHub
10.2015 - 09.2016
Data Entry Specialist
CIGNA/Ranstad Staffing Agency
08.2015 - 10.2015
Mail Processing Clerk
Novitex, TCA Consulting
04.2015 - 08.2015
Customer Service Representative
Liberty Mutual
02.2015 - 04.2015
Claims Analyst
Fiserv
04.2008 - 10.2014
Weaver High School
High School Diploma
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