ROBIN L. KLUN
Arlington,WA
Summary
Proven Design Consultant with a track record of driving sales growth and achieving top 5 regional sales rankings at 3 DAY BLINDS. Specializes in client needs assessment and relationship building, demonstrating adaptability and a professional demeanor. Excelled in performance management and sales presentations, securing the 2017 Rising Star Award for outstanding performance.
Overview
19
19
years of professional experience
Work History
Design Consultant
3 DAY BLINDS
Pacific Northwest Region, WA
04.2017 - Current
- Achieved a consistent rank in the Top 5 for regional sales.
- Achieved yearly growth in sales margins.
- Broadened geographical market from Whatcom and Skagit Counties to include new areas.
- Honored with the prestigious 2017 Rising Star Award for outstanding performance.
- Kept clients' budget in mind while preparing projects and consistently stayed under budget.
- Made sure all ideas were unique and proposed several options to clients suitable to unique needs and requirements.
- Coordinated with external vendors for printing services or other related activities.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Examined product samples, adjusting designs to achieve desired results.
- Brainstormed various strategies and proposed these strategies for client approval.
- Created product designs in alignment with specifications.
- Stayed up-to-date on current design trends in order to provide fresh ideas.
- Maintained organized records of all design files and documents.
- Developed innovative design concepts for a variety of clients.
- Provided feedback on the functionality, usability, and aesthetics of existing products.
- Collaborated with clients to identify design needs and develop creative solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Specialist - Window and Walls Department
LOWE’S HOME IMPROVEMENT
Bellingham and Mt. Vernon, WA
09.2007 - 03.2017
- Actively initiated contact with customers to assess project needs and provide assistance
- Provided exemplary customer assistance in store as well as via telephone and internet
- Enhance customer experience by providing products, credit, installations, and delivery
- Ensure customer satisfaction by means of prompt product delivery and/or services by coordinating product, delivery team, and Installation services
- Expanded expertise of product via vendors and on-the-job training
- Consistently ranked within Top 5 for sales in Regional Sales Specialist Top 25 Monthly Report
- Received Multiple Customer Focus awards 2010 - 2016
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Built rapport with customers through friendly conversations about their shopping needs.
- Developed strong relationships with customers through excellent customer service skills.
- Advised customers of current promotions and discounts available for purchases.
- Maintained an organized work environment to ensure efficient customer service.
- Cross-sold products and services to increase average transaction value.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Handled customer complaints in a professional manner, responding quickly to resolve issues.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Monitored sales performance against targets set by management team.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Provided training support for new employees on sales techniques and operational procedures.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Department Manager - Electrical Department
LOWE’S HOME IMPROVEMENT
Mt. Vernon, WA
06.2007 - 09.2007
- Increased department productivity by directing, motivating, and mentoring staff to ensure enhancement of customer experience
- Increased profitability of department by effecting change in key decisions in stock control
- Increased sales and revenue in Electrical Department in third quarter of 2007
- Worked closely with sales associates to complete tasks.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Performed opening and closing duties as part of management team and handled cash management.
- Managed daily operations, ensuring efficient workflow and productivity.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Ensured compliance with company policies and relevant regulations.
- Handled shift overstock, restocking and inventory control.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all safety regulations in the workplace.
- Followed safety protocols and company processes and procedures.
- Resolved customer complaints and issues promptly and professionally.
Team Lead - Window and Walls Department
LOWE’S HOME IMPROVEMENT
Bellingham And Mt. Vernon, WA
12.2006 - 06.2007
- Assisted Department Manager in maintenance of merchandise to ensure company standards and that operation policies were consistently maintained
- Provided exemplary customer assistance to customers in Walls and Windows and in adjacent departments
- Initiated overhaul of department, bringing dated merchandise to the floor so that it could be sold
Customer Service Associate 4 - Electrical Department
LOWE’S HOME IMPROVEMENT
Mt. Vernon, WA
06.2006 - 12.2006
- Enhanced customer experience by actively initiating contact with customers to assess project needs and supplies
- Problem solved customer projects via telephone, internet, and on the floor
- Maintained department to 'Grand Opening' standards
- Developed strong customer relationships to encourage repeat business.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Education
BFA - Graphic Design
Rhode Island School of Design
Providence, R.I.AA - Electrical Design
Dunwoody College of Technology
Minneapolis, MNSkills
- Effective negotiation
- Sales presentations
- Sales pipeline
- Customer retention
- Business prospecting
- Performance management
- Client needs assessment
- Professionalism
- Sales expertise
- Professional demeanor
- Upselling techniques
- Relationship building
- Adaptability and flexibility
- Exceeding customer expectations
- Strong communication and interpersonal skills
- Time management
- Special order coordination
- Attention to detail
- Problem-solving aptitude
- Friendly and helpful
- Time management abilities
- Self motivation
Affiliations
- Travel
- Tennis
- Gardening
Timeline
Design Consultant
3 DAY BLINDS
04.2017 - Current
Sales Specialist - Window and Walls Department
LOWE’S HOME IMPROVEMENT
09.2007 - 03.2017
Department Manager - Electrical Department
LOWE’S HOME IMPROVEMENT
06.2007 - 09.2007
Team Lead - Window and Walls Department
LOWE’S HOME IMPROVEMENT
12.2006 - 06.2007
Customer Service Associate 4 - Electrical Department
LOWE’S HOME IMPROVEMENT
06.2006 - 12.2006
BFA - Graphic Design
Rhode Island School of Design
AA - Electrical Design
Dunwoody College of Technology
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