Summary
Overview
Work History
Education
Skills
Roles
Timeline
Generic

Robin Lloyd

Bolingbrook,IL

Summary

Forward-thinking professional bringing more than 2 years of experience working for fast-paced Advanced Customer Success SRT - Exceptional success driving New Hires to learn and become Skilled Consultants.


Hardworking and passionate job seeker with strong organizational skills eager to help the Optimize High Tech Portfolio by Coaching and Managing the consultant in this Space.


Requires Professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

ACS SRT Practice Manager

Oracle NetSuite
10.2022 - Current
  • Member of ACS/SRT groups: Reporting to Nina Fierro and Mary Mentzer
  • Managing New hires coming from CSADP/ACSu Mentor and Coach New hires through to Senior Consultant/IC2.
  • Lead growing portfolio of ACS Partners and manage delivery of Advanced Partners subscription consulting services. Managing Cases, resources and communication between resources and leaders in APS.
  • Assign work and update procedures
  • Drive team and individual performance to achieve Target and Stretch Goals against Balanced Performance Scorecard
  • Develop and manage team of new resources to fulfill ACS objectives
  • Provide coaching, mentorship to new employees and assist in career growth and development
  • Build team’s expertise and confidence in ACS delivery work, assess performance, and provide prompt and assertive feedback
  • Conduct regular 1:1 meetings with direct reports and matrix-assigned reports
  • Handle day-to-day administrative tasks including time approvals, vacation, expense reports, etc.
  • Create and execute new programs, processes, and ACS initiatives
  • Prepare and communicate quarterly check-ins and annual performance reviews for direct reports
  • Work alongside Senior Leadership in building out ACS Delivery Practice in North America
  • Work with other Practice Managers of GDC and Coordinate programs with them.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Liaison Manager to Optimize Products and AFA product Director and managers.

Senior Professional Service Consultant

NetSuite
01.2015 - 10.2022
  • Was A member of SCM on Design to Deploy, Plan to Produce, Procure to Pay, Order to Cash with Detailed Experience with NetSuite, other ERP's ; Experience in complete involvement of implementation of Design to Deploy, Order to Cash, Plan to Produce, Procure to Pay, Manage the Enterprise Active communicator within professional and client services
  • Lead Consultant on over 60 Implementations
  • Worked with Development to create Catch Weight Solution
  • Heavily involved in troubleshooting standard costing issues
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Senior Consultant

Infor Global Solutions
01.2000 - 01.2015
  • Detailed Consulting Experience with BPCS, Adage, Syteline, and M3,
  • Experience in complete involvement of implementation of Design to Deploy, Order to Cash, Plan to Produce, Procure to Pay, Manage the Enterprise Active communicator within professional and client services
  • Heavily involved in trouble shooting standard costing issues,
  • Experience in CRM (Epiphany) and NetSuite CRM Infor's Enterprise Asset Management (EAM) Infor's Integration HUB of ION, Infor's WMS and ERP and Advanced Scheduling integration
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Streamlined processes to cut downtime and optimize employee productivity.
  • Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
  • Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
  • Supported clients with business analysis, documentation, and data modeling.

Education

Bachelor of Arts - Biological And Physical Sciences

Aurora University
Aurora, IL
05.1985

Associate of Science - Chemistry

Elmhurst College
Elmhurst, IL
05.1993

Skills

  • ERP applications and Systems Expertise
  • SCM, BPCS, Adage, Syteline, M3, CRM Epiphany, Advanced Scheduling
  • Enterprise Asset Management (EAM), WMS
  • Integration HUB of ION
  • Industries': Chemicals, Food and Beverage, Metal & Substrates, Distribution & Other MFG, Service, Software
  • Data Analytics
  • Internal Controls
  • Management Consulting
  • Financial statement analysis
  • Profitability analysis
  • Financial optimization
  • Attention to Detail
  • Critical Thinking
  • Analytical Thinking
  • Client Engagement
  • Continuous Improvement
  • Performance Metrics
  • Strategic consulting
  • Client consulting

Roles

  • ACS SRT Practice Manager
  • Senior PS Consultant

Timeline

ACS SRT Practice Manager

Oracle NetSuite
10.2022 - Current

Senior Professional Service Consultant

NetSuite
01.2015 - 10.2022

Senior Consultant

Infor Global Solutions
01.2000 - 01.2015

Bachelor of Arts - Biological And Physical Sciences

Aurora University

Associate of Science - Chemistry

Elmhurst College

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Robin Lloyd