Robin Lloyd
Decatur,GA
Summary
Encouraging professional with many years of customer service experience. Adept at integrating culture and technology into various productive settings.
Overview
19
19
years of professional experience
Work History
Piano Teacher
Graland Country Day School
Denver, Colorado
09.2022 - 05.2024
- Provided individual and group piano lessons to students of all ages.
- Developed individualized lesson plans for diverse student needs.
- Instructed students in music theory and piano techniques.
- Organized student performances to highlight individual achievements and foster community support.
- Engaged parents in student learning with regular updates on progress and areas for improvement.
- Fostered a positive learning environment for all skill levels.
- Instructed students in sight reading, ear training, rhythm studies, improvisation, composition and arranging.
- Prepared students for recitals and competitions by developing tailored training schedules and practice regimens.
Piano Teacher
Self
Denver, Colorado
09.2009 - 05.2024
- Taught and managed my personal piano studio
- Developed all lesson plans and customized for each student
- Planned and hosted all piano recitals and performances for students including group performance events at public locations such as malls for holidays
Catering Server
Lifestyles Catering
Golden, Colorado
03.2010 - 09.2011
- Served food and beverages at various catered events.
- Set up tables, chairs, and dining areas for events.
- Cleared dishes and maintained cleanliness during service.
- Assisted clients in selecting menu items and fulfilling special requests to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service to guests throughout events.
- Followed health and safety regulations during food handling tasks.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Coordinated multiple tasks simultaneously, ensuring high standards of accuracy and quality during service.
- Set up tables with appropriate linens and silverware prior to each event.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Welcomed guests at events, provided menu information, and addressed inquiries to create a positive experience.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Managed loading of supplies and food into delivery vans, followed by unloading at event locations.
Barista
Starbucks
Denver, Colorado
01.2010 - 09.2011
- Prepared high-quality espresso beverages following standard recipes and procedures.
- Ensured cleanliness and organization of coffee shop, enhancing customer comfort and satisfaction.
- Provided excellent customer service, ensuring a positive experience for all patrons.
- Operated coffee machines and equipment safely and efficiently during busy shifts.
- Assisted with inventory management, restocking supplies throughout the day.
- Coached new baristas on beverage preparation and customer interaction, promoting consistency in service quality.
- Fostered welcoming atmosphere through teamwork, improving overall customer experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Assistant Manager
Victoria's Secret
Fort Collins, Colorado
01.2005 - 01.2010
- Assisted in managing daily store operations and employee schedules.
- Created visual merchandising displays that improved product visibility and customer engagement.
- Supported inventory management by tracking stock levels and orders.
- Handled customer inquiries and resolved issues with professionalism.
- Monitored sales performance and provided actionable feedback to refine sales strategies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations by scheduling shifts and assigning duties to optimize team workflow.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Collaborated with team members to ensure stock availability and inventory accuracy.
- Participated in store promotions to increase customer engagement and sales.
- Trained new associates on sales techniques and customer service standards.
- Conducted regular inventory checks to monitor stock levels and reduce shrinkage.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, and issuing receipts and proper change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Music - Piano Performance
University of Denver
Denver, CO05-2013
Associate of Arts -
Front Range Community College
Fort Collins, CO05-2008
Skills
- Piano instruction
- Music theory
- Lesson planning
- Performance preparation
- Sight reading
- Customer engagement
- Beverage preparation
- Cash handling
- Customer service
- Food safety compliance
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Adaptability to change
- Performance organization
- Attention to detail
- Conflict resolution
- Positive engagement
- Hospitality service expertise
- Physical stamina
References
References available upon request.
Timeline
Piano Teacher
Graland Country Day School
09.2022 - 05.2024
Catering Server
Lifestyles Catering
03.2010 - 09.2011
Barista
Starbucks
01.2010 - 09.2011
Piano Teacher
Self
09.2009 - 05.2024
Assistant Manager
Victoria's Secret
01.2005 - 01.2010
Bachelor of Music - Piano Performance
University of Denver
Associate of Arts -
Front Range Community College