Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robin L. Morris

Los Angeles,CA

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Origin Physical Therapy
Brentwood, CA
04.2025 - 05.2025
  • Processed referrals for specialist care when requested by physicians or patients.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Greeted and checked in patients, updating patient information in computer system.

Patient Service Representative

Cedars Sinai Medical Care
West Hollywood, CA
12.2024 - 03.2025
  • Inputted patient demographic data into electronic health record system.
  • Answered incoming calls in a professional manner.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Verified insurance information, collected payments, and scheduled appointments.

Certified Medical Assistant

Phoenix House California
Venice, CA
09.2021 - 09.2024
  • Maintained accurate records of patient visits including notes on diagnoses and treatments provided.
  • Provided emergency care when necessary such as administering first aid or CPR.
  • Attended conferences, workshops, seminars to stay up-to-date on advances in medicine.
  • Ordered laboratory tests, analyzed results, and prescribed medications accordingly.
  • Counseled patients on how to cope with difficult emotions arising from their illness or injury.
  • Communicated effectively with families regarding the status of their loved ones' health condition.
  • Assisted with scheduling patient appointments and follow-up visits.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Ordered medical supplies from approved vendors based on predetermined budget parameters.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.

Education

Some College (No Degree) - General Studies

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
10-2016

Some College (No Degree) - Medical Assistant

Pioneer Pacific College
OR
03-1997

Skills

  • Patient scheduling and referral management
  • Insurance verification
  • Electronic health records management
  • Confidentiality compliance
  • Customer service excellence

References

References available upon request.

Timeline

Medical Receptionist

Origin Physical Therapy
04.2025 - 05.2025

Patient Service Representative

Cedars Sinai Medical Care
12.2024 - 03.2025

Certified Medical Assistant

Phoenix House California
09.2021 - 09.2024

Some College (No Degree) - General Studies

Maricopa Community Colleges, Estrella Mountain Community College

Some College (No Degree) - Medical Assistant

Pioneer Pacific College

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