Robin Lockhart
Vancouver,WA
Summary
Dedicated and decisive leader with a strategic and forward-thinking mindset offering more than 16 years of experience. Analytical problem-solver and persuasive communicator with a talent for creative solutions. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
20
20
years of professional experience
Work History
Senior Human Resource Assistant
Washington State University, Vancouver
Vancouver, WA
08.2022 - Current
- Office Administrator
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Prepared job postings for open positions on the company website and other job boards.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Participated in job fairs and other recruitment events to source potential candidates.
- Provided administrative support for recruitment, selection, orientation, and training activities.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Maintained personnel records in accordance with legal requirements.
- Coordinated employee recognition programs such as awards ceremonies or special events.
Human Resource Office Supervisor
Portland State University
Portland, OR
11.2021 - 08.2022
- Office Administrator and Supervisor
- Organized and maintained employee records in compliance with applicable laws and regulations.
- Guided on employee relations issues such as performance management, disciplinary actions, and terminations.
- Researched best practices in HR operations and recommended improvements accordingly.
- Employee Onboarding Faculty/Employee/Student Employee, International Faculty/Student
Regional Manager
Natural Grocers
Vancouver, WA
01.2013 - 11.2021
- Multi-Unit Operations Manager.
- Developed and implemented strategies to increase market share in the region.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Analyzed regional financial data to identify areas of growth opportunities.
- Created and maintained relationships with key customers in the region.
- Evaluated customer feedback and adjusted company processes accordingly.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Resolved conflicts between customers and employees within the region.
- Collaborated closely with Human Resources department on matters related to employee relations.
District Manager
Starbucks
Chicago, IL
10.2004 - 07.2010
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with key stakeholders in the district.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
Education
Master of Science - Organizational Leadership
Arizona State University
AZ05-2021
Bachelor of Arts - Communications
Aurora University
Aurora, ILSkills
- Operations Management
- Change Management
- Business Administration
- Optimizing Performance
- Policy Implementation
- Innovation management
References
References available upon request.
Timeline
Senior Human Resource Assistant
Washington State University, Vancouver
08.2022 - Current
Human Resource Office Supervisor
Portland State University
11.2021 - 08.2022
Regional Manager
Natural Grocers
01.2013 - 11.2021
District Manager
Starbucks
10.2004 - 07.2010
Master of Science - Organizational Leadership
Arizona State University
Bachelor of Arts - Communications
Aurora University
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