Robin Luckett
Project Managment
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience at Harris Health Ben Taub Hospital. Skilled in payroll management and adept at building strong, trust-based relationships. Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
32
32
years of professional experience
Work History
Ops Coordinator
Harris Health Ben Taub Hospital
05.2009 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to PSRA Schedulers to step in to assist with various tasks whenever employee was on scheduled PTO
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 90 employees.
- Facilitated Patient Experience Team monthly meetings.
- Maintained PeopleSoft ordering for all Clinics. Controlled costs to keep business operating within budget.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed project status updates to stakeholders and executive management.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
Staffing Coordinator
Harris Health Ben Taub Hospital
10.1992 - 05.2009
- Verified payroll, vacation and sick time hours to support accounting processes.
- Processed payroll for 200 fulltime employees and 100 staffing agency employees
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Negotiated terms with staffing agencies, resulting in cost savings for company.
- Fostered positive relationships with staffing agencies, enhancing quality of candidates sourced.
- Enhanced team productivity by developing and implementing efficient staffing schedules.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
Education
Bachelor of Arts - Business Administration
University of Phonex
Houston06-2010
Skills
- Scheduling and calendar management
- Recordkeeping
- Project assistance
- Payroll and budgeting
- Problem-solving abilities
- Reliability
- Team building
- Time management abilities
- Project planning and development
- Work flow planning
- Project monitoring
Timeline
Ops Coordinator
Harris Health Ben Taub Hospital
05.2009 - Current
Staffing Coordinator
Harris Health Ben Taub Hospital
10.1992 - 05.2009
Bachelor of Arts - Business Administration
University of Phonex
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