ROBIN L. YANES
Prescott,AZ
Summary
Highly skilled and results-oriented Certified Medical Assistant with over 25 years of diverse experience in clinical and laboratory environments. Demonstrates deep expertise in medical office operations, patient-centered care, and value-based care delivery models. Adept at fostering team collaboration, hiring, and training staff to enhance care quality and operational efficiency. Proven leadership abilities include managing teams, resolving complex challenges, and maintaining a patient-focused approach. Recognized for building strong, trusting relationships with patients and colleagues, ensuring care is delivered with the highest standards of integrity, compassion, and excellence.
Overview
27
27
years of professional experience
Work History
Medical Assistant
AKDHC
04.2024 - Current
- Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.
- Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek.
- Notify the physician of changes in the patient’s clinical status and/or abnormal test results.
- Adhere to company policies and procedures and prioritize and complete day-to-day activities.
Certified Medical Assistant
Sonoran Vein and Endovascular
01.2023 - 01.2024
- Call to schedule patient consults, follow ups, ultrasounds, procedures
- Enter demographic verification in EMR (Electronic Medical Record)
- Collect EMR : Vital Signs, Medications and Allergies every visit
- Call pharmacies as needed for medication verification and new medication/refills
Chronic Care Manager
Apricus Health
01.2020 - 01.2021
- Develop a plan of care that complements the provider plan of care and that addresses physical, educational and psychosocial needs for the patient
- This may include a self-management care plan, or guidance on a medical plan prescribed by a provider or care plan
- Perform HRA’s and schedule patients that are eligible within a practice for Annual Wellness Visits
- Identify Patients that need additional support such as those with chronic conditions needing management or social issues impending health improvement
- Provide patient/family education with teaching back
- Provide resource support, education and care coordination during transitions between health care settings or to home or a facility
- Aid with medication management and reconciliation
- Refer patients to community and social service resources for additional help and support
- Assist with advance directives
Health Coach
Iora Primary Care
01.2018 - 01.2020
- Establishing and maintaining client relationships by using software that measures client progress and keeps track of yearly health prevention markers
- Creating individual agendas and visit summaries for each client at every visit
- Referring clients out for additional services and processing referrals through an electronic system
- Answering inbound calls and setting up client appointments with appropriate providers
Medical Assistant / Phlebotomist
Healing Gardens Health Center
01.2017 - 01.2018
- Back-office lead, responsible for making sure all providers and assistants operate on a timely schedule
- Ordering of all office supplies and keeping monitoring overhead costs
- Performing phlebotomy, Myers infusions, neurofeedback, alpha stim, and nano skin treatments
- Perform all vitals, document patient data, calling in prescriptions, processing and packaging specimens
Certified Phlebotomy Technician
Theranos, Inc.
01.2014 - 01.2016
- Maintain health and safety codes as well as team compliance; ensure proper sanitizing and aseptic techniques in blood collection/workstations, and proper disposal of biohazardous materials
- Manage specimen integrity; execute proper adherence to laboratory protocols to maintain sample suitability
- Deliver key patient and employee safety strategies following standard operating procedures for blood draws
Medical Assistant/Front & Back Office Specialist
New Promise Neuropathy Care Centers
01.2011 - 01.2013
- Obtain and document patient vital signs and place electrodes on patients for testing
- Initiate the synaptic machine and prepare injectable medications
- Assist in nerve tissue biopsies and collect data for clinical patient studies
- Manage front office processes; answer phones, verify patient benefits, schedule appointments, and prepare deposits
- Perform quality assurance and float between three clinics during understaffed periods
Medical Assistant Supervisor
Grand Medical Associates
01.2010 - 01.2011
- Supervised and trained office staff, medical assistants, physicians, and students on best practices, standards of care, service delivery, and eClinicalWorks
- Managed physician and medical assistant schedules
- Coordinated clinical support activities including EKGs, injections, phlebotomy, vital sign collection, patient referrals, and call in and send prescriptions via electronic or fax
- Promoted to MA Supervisor within8 months of hire
Client Caregiver Support Team Member
Happy Homes Management Services
01.2009 - 01.2010
- Delivered inbound call support to the Home Office to ensure positive patient and staff outcomes
- Managed client and caregiver schedules to allocate appropriate resources commensurate with staffing needs
- Recruited and hired new caregivers to handle an extensive caseload
Phlebotomist
Sonora Quest Laboratories
01.2002 - 01.2003
- Managed assigned satellite office
- Processed lab specimens and performed data entry, inventory, supply orders, and phlebotomy
Medical Assistant
Foothills Family Medicine
01.2001 - 01.2002
- Performed EKGs, injections, phlebotomy, vitals, and referrals
- Called in prescriptions to deliver continued care and treatment
Medical Assistant
North Quabbin Family Physicians
01.1998 - 01.2001
- Trained medical assistants and students
- Performed EKGs, injections, phlebotomy, vitals, referrals, and prescription refills
- Assisted with endometrial biopsies, allergy injections, and other minor surgical procedures
Extern
Laconia Regional Hospital
01.1995
Education
Certificate - Medical Assisting
Apollo College
Phoenix, AZSkills
- Quality Control
- Training & Development
- Client Account Management
- Leadership qualities
- Case assessments
- Program management
- Quality improvement
- Medicare compliance
- Performance metrics
- Process improvement
- Quality assurance controls
Timeline
Medical Assistant
AKDHC
04.2024 - Current
Certified Medical Assistant
Sonoran Vein and Endovascular
01.2023 - 01.2024
Chronic Care Manager
Apricus Health
01.2020 - 01.2021
Health Coach
Iora Primary Care
01.2018 - 01.2020
Medical Assistant / Phlebotomist
Healing Gardens Health Center
01.2017 - 01.2018
Certified Phlebotomy Technician
Theranos, Inc.
01.2014 - 01.2016
Medical Assistant/Front & Back Office Specialist
New Promise Neuropathy Care Centers
01.2011 - 01.2013
Medical Assistant Supervisor
Grand Medical Associates
01.2010 - 01.2011
Client Caregiver Support Team Member
Happy Homes Management Services
01.2009 - 01.2010
Phlebotomist
Sonora Quest Laboratories
01.2002 - 01.2003
Medical Assistant
Foothills Family Medicine
01.2001 - 01.2002
Medical Assistant
North Quabbin Family Physicians
01.1998 - 01.2001
Extern
Laconia Regional Hospital
01.1995
Certificate - Medical Assisting
Apollo College
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