Robin MacGregor
Sarasota,FL
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
38
38
years of professional experience
Work History
Assistant Manager
Tobacco Depot
Sarasota, Florida
10.2020 - Current
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Elementary School Teacher
New Albany Floyd County Schools
New Albany , IN
08.1986 - 05.2006
- Facilitated small group activities to support individualized instruction.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Provided individualized instruction to meet the needs of diverse learners.
- Participated in professional development activities related to educational trends.
- Supervised extracurricular activities such as clubs or sports teams.
- Utilized technology to enhance teaching methods and student engagement.
- Engaged parents in meaningful dialogue about their child's academic performance.
- Served as mentor for new teachers in the department.
- Developed and implemented lesson plans to meet the needs of a diverse student population.
Education
Master of Science - Education
Indiana University Bloomington
Bloomington, IN12-1985
Skills
- Operations Management
- Recruiting and interviewing
- Employee Scheduling
- Staff Management
- Money Handling
- Staff Training and Development
- Customer Relations
- Customer rapport
- Recruitment and hiring
Timeline
Assistant Manager
Tobacco Depot
10.2020 - Current
Elementary School Teacher
New Albany Floyd County Schools
08.1986 - 05.2006
Master of Science - Education
Indiana University Bloomington