Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Mah

Tigard,OR

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Retail Store Associate

Amazon
Tigard, OR
08.2022 - Current
  • Greeted customers, provided customer service and answered questions.
  • Processed returns accurately according to company policy and procedures.
  • Organized items on shelves in order to maintain neatness of store.
  • Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
  • Engaged positively with each customer, providing professional and polite support for return and pick up service needs.
  • Improved customer service feedback scores through outstanding service.
  • Troubleshoot problems with returns for customer as necessary.

Shipping Manager

CST
Tigard
01.2011 - 02.2021
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices
  • Compared shipment contents with paperwork to support inventory accuracy and records management
  • Organized storage areas to maximize movement and minimize labor
  • Prepared accurate shipping orders and bills of lading to direct and route materials
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies
  • Input weights, charges, discrepancies and other data in Sellbrite and ShipStaion.

Care Giver

Peter Lee
Tigard
01.2005 - 03.2007
  • Maintained clean and well-organized environment for client happiness and safety
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters
  • Prepared food and helped patients eat to support healthy nutrition
  • Monitored health and well-being of each client, including any significant health changes
  • Checked mail, shopped for groceries and handled bill payments
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.

Dental Lab Technician

Ferguson Dental Lab
Beaverton
06.2001 - 03.2003
  • Created implants using waxes, ceramics and metals
  • Built and shaped wax teeth using small hand tools
  • Melted metals or mixed plasters, acrylic and porcelain to pour into molds, creating dental apparatuses and prosthetics.

Waitress

I Love Sushi
Beaverton
06.1998 - 05.2001
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Stocked server areas with supplies before, during and after shifts
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Cleared table and bussed dishes to allow for quick setups
  • Set up dining room to meet hospitality and service standards.

Education

Associate of Applied Science - Dental Laboratory Technology

Portland Community College

Home Economics -

Oregon State University

Skills

  • Customer Engagement
  • Return processing
  • Customer Assistance
  • Team Collaboration
  • Safety oversight
  • Attention to Detail Focus
  • Shipment reconciliation
  • Microsoft Excel
  • Invoice verification
  • ShipStation program knowledge
  • Invoicing understanding
  • Shipping department operation
  • Shipping cost reduction
  • Customer service
  • Friendly, positive attitude

Timeline

Retail Store Associate

Amazon
08.2022 - Current

Shipping Manager

CST
01.2011 - 02.2021

Care Giver

Peter Lee
01.2005 - 03.2007

Dental Lab Technician

Ferguson Dental Lab
06.2001 - 03.2003

Waitress

I Love Sushi
06.1998 - 05.2001

Associate of Applied Science - Dental Laboratory Technology

Portland Community College

Home Economics -

Oregon State University

Similar Profiles

CREATE PROFILE
Robin Mah