Robin Manke
Austin,USA
Summary
Experienced regional director with a proven track record of leadership and strategic management. Skilled in overseeing operations, driving growth initiatives, and fostering strong relationships with stakeholders. Results-oriented, innovative, and adept at guiding teams to achieve organizational objectives across multiple sites. Demonstrates a positive attitude and readiness to adapt to different situations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Director Facilities Management
Medxcel
Austin, TX
03.2023 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders, to promote collaboration and long-term success.
- Collaborated with executive leadership to develop strategic initiatives and long-term goals.
- Identified opportunities to improve business process flows and productivity.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Ensured regulatory compliance at all times by implementing robust internal control systems, coupled with proactive monitoring mechanisms.
- Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
- Established and directed successful programs focused on energy and sustainability.
- Collaborated with legal, regulatory, and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational, and human resources to optimize business performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Maintained P&L, and shouldered corporate fiscal responsibility.
- Oversaw plant operations for fifteen acute hospitals and five directors in Central Texas.
- Analyzed customer feedback to inform service improvements and innovation strategies.
- Facilitated communication between regional offices and corporate headquarters.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
National Director Safety, EOC, Emergency Management
Medxcel
08.2018 - Current
- Analyzed health and safety data to verify safety program performance, identify areas of concern, and recommend improvement plans.
- Reviewed and investigated workplace injuries and OSHA inquiries.
- Audited safety protocols and standard operating procedures to meet conformance targets, and set operational parameters.
- Led the NE and Texas regions to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to both customers and leadership, whether face-to-face or through phone conversations.
- Collaborated with stakeholders, both within Medxcel and external partners.
- Managed daily operations by overseeing financials, key performance indicators, and employee performance.
- Oversaw 14 acute care hospital facilities and 3 additional regional directors.
- Regained performance by supporting troubled sites to realign focus for successful client delivery.
- Cultivated and maintained positive working relationships with associates and executive leadership.
- Improved staff morale by optimizing workload to sustain work-life balance.
- Worked closely with other stakeholders to immediately address issues and implement effective solutions.
- Developed and supervised associates by providing orientation, training, support, and direction.
- Reviewed completed work to verify consistency, quality, and conformance to creative plans.
Director Emergency Management/Telecommunications
VCU Health System
02.2012 - 08.2018
- Developed and deepened relationships with local municipalities, county departments, and city agencies to facilitate smooth planning and coordination of emergency response.
- Stayed up to date on federal, state, and local regulations governing emergency response plans.
- Studied successful plans from other locations to assess opportunities to improve program operations.
- Enforced standards of care, and developed structures to track and evaluate compliance with frameworks.
- Identified practical and potential problems facing emergency services, and implemented realistic and successful solutions.
- Communicated departmental, organizational, and industry information to staff to help each person carry out organizational goals.
- Devised and implemented improved care models to increase throughput, patient experiences, and staff onboarding.
- Recognized by management for providing exceptional customer service.
- Performed site evaluations, customer surveys, and team audits.
- Examined hazardous incidents and accidents to uncover causes, and provided corrective actions.
- Determined and resolved potential safety code deficits, which addressed the adequacy of fire exits, stairways, aisle spaces, and sprinkler systems.
- Conducted regular inspections of facilities to check compliance with fire, hazard, and safety guidelines.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Served as a public spokesperson at industry events or conferences.
- Monitored market conditions and competitor activities to inform business decisions.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
RN, Emergency Department
VCU Health System
05.2003 - 08.2018
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance the continuum of care to deliver comprehensive services.
- Monitored and recorded the patient's condition, vital signs, recovery progress, and medication side effects.
- Administered medications, tracked dosages, and documented patient conditions.
- Guided therapeutic communication, conflict resolutions, and interventions by deflecting undesirable behaviors to assist patients with developing and amplifying coping skills.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care, and improve overall patient satisfaction.
- Coordinated and managed care for patients undergoing myocardial infarction screening and anticoagulation therapies.
- Updated physicians on patient test results, and assisted in developing care plans.
- Administered oral, intramuscular, and IV medications to patients, and monitored responses.
- Participated in hospital-wide initiatives and committees to improve patient care, satisfaction, and safety.
- Initiated the review, revision, and creation of operational policies within the emergency department.
- Worked with management to identify and implement initiatives to increase nursing staff retention, morale, and satisfaction.
- Identified potential safety hazards or risks associated with treatment plans or procedures.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Maintained a clean and safe environment for the delivery of patient care services.
Education
Master of Science - Homeland Security And Public Health
Colorado Technical University
Colorado Springs08.2015
Bachelor of Science - Criminal Justice/Emergency Management
Colorado Technical University
Colorado Springs06.2013
Associate of Science - Nursing
John Tyler Community College
Chester12.2002
Skills
- Strategic planning
- Regulatory compliance
- Financial analysis
- Customer relationship management
- Project management
- Service improvement
- Team leadership
- Manage operations
Certification
- Registered Nurse
- Certified Healthcare Safety Professional
- Certified Healthcare Emergency Professional
- Certified Healthcare Facilities Manager
References
References available upon request.
Timeline
Regional Director Facilities Management
Medxcel
03.2023 - Current
National Director Safety, EOC, Emergency Management
Medxcel
08.2018 - Current
Director Emergency Management/Telecommunications
VCU Health System
02.2012 - 08.2018
RN, Emergency Department
VCU Health System
05.2003 - 08.2018
Master of Science - Homeland Security And Public Health
Colorado Technical University
Bachelor of Science - Criminal Justice/Emergency Management
Colorado Technical University
Associate of Science - Nursing
John Tyler Community College
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