Robin Manno
SR. Clinical Administrative Coordinator/ Pharmacy Technician
Roseville,CA
Summary
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
36
36
years of professional experience
1
1
Certification
Work History
SR. Clinical Administrative Coordinator
Optum RX Specialty/ Infusion
Roseville , CA
11.2021 - Current
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Built strong relationships with patients and families for optimized care satisfaction.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
Senior Pharmacy Technician
United Health Group, Infusion
02.2020 - 11.2021
- PSR for infusion center
- I call patients and establish day for medication and supplies to arrive
- I accurately dispense medication and bill PBM claims
- Focus is on great customer service .
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
RALEY’S
03.2013 - 02.2020
- Accurately type prescriptions, answer phones , fill and label prescriptions, customer service, inventory control.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Pharmacy Technician
UC DAVIS MEDICAL CENTER
02.1996 - 06.2001
- Customer service , answering phones, fill and label prescriptions, insurance billing and compounding prescriptions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured and compounded medications following standard procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Pharmacy Technician
LONGS DRUG CENTER
03.1988 - 08.1995
- Type and fill prescriptions, customer service , insurance specialist, answer phones, inventory.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
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American River College
Sacramento, CaSkills
I have been in a pharmacy setting for 20 plus years with some time off to raise my daughter I am proficient , energetic , and charismatic with my customers and I am often asked for by name I believe I can bring my skill level and professionalism to any established Pharmacy and make the team I work with a winning teamundefined
Certification
Pharmacy Technician 20 plus years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
SR. Clinical Administrative Coordinator
Optum RX Specialty/ Infusion
11.2021 - Current
Senior Pharmacy Technician
United Health Group, Infusion
02.2020 - 11.2021
Pharmacy Technician
RALEY’S
03.2013 - 02.2020
Pharmacy Technician
UC DAVIS MEDICAL CENTER
02.1996 - 06.2001
Pharmacy Technician 20 plus years
12-1993
Pharmacy Technician
LONGS DRUG CENTER
03.1988 - 08.1995
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American River College
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