Robin Mareno
West Grove,PA
Summary
Efficient, professional with extensive career background in HR/office administration/management. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through several years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Confidential
01.2021 - Current
- Managed job listings and conducted interviews
- Prepare lot files and start sheets for superintendents
- Process and match Pos for superintendent's approval
- Maintain Construction and Warranty files paper and electronically
- Maintain several Excel spreadsheets for reporting to VP on open service report on volume
- Answer customer calls and emails and direct to service
- Data Entry daily for construction reporting from to field to office
- Communicate with trades as needed
- Assist construction manager with AP.
Office Manager/Marketing Coordinator
Lantex Window Fashions
01.2014 - 01.2020
- Assisted in successful startup of Delaware office from ordering office furniture to implementing all systems for full functioning business office.
- Conducted Interviews, background checks and onboarding new employees.
- Set and track budgets for future cost savings.
- Manage team whose positions include warehouse associate, customers service/order processing, product specialists and bookkeeping.
- Manage costumer's contracts and compliance.
- Create powerpoint presentations to quantify revenue from vendors.
- Instrumental in designing Marketing Materials for branding and sale resulting in increase of sales by 40%.
- Provide Warranty training and tracking
- Supported vice president and sales in all Human Resource needs
- Scheduled travel.
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Human Resource Assistant
My Alarm Center
01.2010 - 01.2014
- Responsible for all IT and Phone quoting and implementation of operating systems
- New employee training
- Conducted phone interviews, background checks and onboarding
- Assisted in benefit administration
- Managed mail distribution
- Responsible for ordering office supplies
- Responsible for reporting maintenance issues to service department of office building.
Construction Coordinator
Richmond American Homes
01.2006 - 01.2010
- Responsible for meeting service schedules for multiple communities
- Responsible for scheduling and supervising trades for all warranty service work
- Scheduled 30, 90 and 1 year follow up service walks
- Scheduled all work with vendors and suppliers at customers convenience
- Built relationships with homeowners to ensure 100% customer satisfaction rating
- Worked with sales, warranty and closing departments for seamless process
- Managed service using web scheduling, eService Software
- Created start packets
- Processed and tracked permit stages
Education
High School Diploma -
William Penn High School
New Castle, DE06.1985
Skills
- Google Docs/Microsoft/Zoom
- Effective Remote Employee
- Managing Supervisor
- Organized & Detail Oriented
- Excellent Communication Skills
- HR Experience Including Training and Onboarding
- Order Processing and Fulfillment
- Social Media Content Writing
- Excellent Time Management
- Correspondence Writing
- CRM Software
- Payroll and Benefits Administration
- Business Writing
- Labor Relations
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
Timeline
Administrative Assistant
Confidential
01.2021 - Current
Office Manager/Marketing Coordinator
Lantex Window Fashions
01.2014 - 01.2020
Human Resource Assistant
My Alarm Center
01.2010 - 01.2014
Construction Coordinator
Richmond American Homes
01.2006 - 01.2010
High School Diploma -
William Penn High School