Robin Mari

Centralized Scheduler

WVU Hospital

09.2004 - Current

Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
Prepared and processed patient referrals.
Answered telephone calls to offer office information, answer questions, and direct calls to staff per protocols.
Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
Maintained accurate records of patient information, verified insurance for scheduling appointments to prevent billing issues.
Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
Coordinated with other departments to facilitate seamless operation and excellent patient care.
Enhanced patient satisfaction by efficiently scheduling appointments in multiple clinics.
Handled cancellations or rescheduling requests promptly..
Communicated proactively with colleagues about any concerns, or questions within our group.
Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Developed strong communication and organizational skills through working on group projects.
Assisted with day-to-day operations, working efficiently and productively with all team members.