Robin Marsi
New Port Richey
Summary
Dynamic and reliable professional with extensive experience at Home Depot, excelling in customer service and cash handling. Proven ability to enhance team productivity and streamline processes, fostering strong relationships and ensuring data accuracy. Recognized for exceptional problem-solving skills and a commitment to maintaining high customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Sales Associate
Home Depot
11.2021 - 03.2025
- Engaged with customers to address inquiries and resolve concerns promptly.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Back Office Associate
Home Depot
07.2007 - 10.2021
- Streamlined back office procedures, enhancing accuracy in data entry and record management.
- Developed training materials for staff, improving onboarding experience and knowledge retention.
- Streamlined back office processes by implementing efficient organizational systems and reducing paperwork.
- Managed confidential client information with utmost care, ensuring data privacy and security.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
High School Diploma -
Carteret High School
Carteret, NJSkills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
Timeline
Sales Associate
Home Depot
11.2021 - 03.2025
Back Office Associate
Home Depot
07.2007 - 10.2021
High School Diploma -
Carteret High School