Robin Martin
Napa,CA
Summary
Dependable employee effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work.
Overview
31
31
years of professional experience
Work History
Receptionist - Large Animal Technician
Napa Valley Equine / Napa Valley Vet Hospital
Napa, CA
08.1988 - 08.2019
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Made visits to farms in Napa, Solano, and Sonoma counties to assist with animal appointments such as injury, dentistry, x-rays, ultrasounds and general health exams.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Administered medications to animals in treatment and documented changes in condition.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Vintage High School
Napa, CASkills
- Team Player
- Clear Communication
- Client Relations and customer service
- Staff Training
- Time Management
- Animal Biosecurity
- Problem Solving
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Ability to Lift 50 pounds
Timeline
Receptionist - Large Animal Technician
Napa Valley Equine / Napa Valley Vet Hospital
08.1988 - 08.2019
High School Diploma -
Vintage High School