Summary
Overview
Work History
Education
Timeline
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Robin Martin

Garden Grove,CA

Summary

Professional service expert prepared for delivering exceptional results in fast-paced environments. Proven ability to adapt to changing needs while ensuring seamless operations through strong teamwork and communication. Skilled in multitasking, time management, and client satisfaction. Known for reliability, efficiency, and proactive approach to problem-solving.

Overview

11
11
years of professional experience

Work History

Suite Runner

Legends Hospitality
03.2014 - Current
  • Contributed to successful event execution by adhering to strict timelines for food preparation and presentation.
  • Facilitated smooth communication between suite guests and team members, addressing any questions or concerns quickly and professionally.
  • Assisted in training new Suite Runners, sharing best practices for efficiency and customer service.
  • Anticipated guest needs proactively by observing behavioral cues, providing prompt assistance as required.
  • Demonstrated strong attention-to-detail while setting up each suite prior to the event start time according to specific client requests.
  • Acted as a liaison between the suite holder and venue management, addressing any issues or concerns as they arose.
  • Identified areas for improvement in service quality through observation and feedback from guests, implementing changes when necessary.
  • Assisted in the onboarding of new Suite Runners by sharing knowledge, tips, and best practices to ensure a seamless transition into the role.
  • Effectively communicated with kitchen staff to coordinate timely delivery of orders and address special dietary needs.
  • Enhanced guest experience by promptly delivering food and beverages to suites during events.
  • Maintained a clean and organized suite environment, ensuring customer satisfaction and comfort.
  • Established a positive rapport with guests through genuine interactions and attentive service, leading to increased guest satisfaction ratings within suites.
  • Streamlined ordering processes by working closely with fellow Suite Runners, expediting order fulfillment during peak periods.
  • Managed inventory levels within the suite, restocking supplies as needed to maintain adequate stock throughout an event.
  • Ensured compliance with all safety regulations pertaining to food handling and sanitation within the suite area.
  • Adapted quickly to changes in event schedules or menu offerings while maintaining high levels of customer service at all times.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Maintained clean and safe work environment.
  • Provided exceptional hospitality to guests, resulting in numerous positive reviews and repeat clientele.
  • Provided attentive service and proactively assessed guest needs.
  • Served meals to customers according to established guidelines.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Inspected dishes and utensils for cleanliness.

Uber Partner

Uber
08.2018 - 06.2024
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Accepted and processed fares.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Adhered to all safety regulations and traffic laws while driving.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Remained calm and poised in emergent situations.
  • Delivered passengers to destinations safely and on time.
  • Followed designated routes and schedules while operating vehicles.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Communicated with passengers regarding estimated time of arrival.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Developed deep knowledge of local routes and area destinations.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Followed applicable traffic regulations and traffic laws.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Pointed out landmarks and other points of interest to passengers.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

Education

Fullerton College
Fullerton, CA

Pacifica High School
Garden Grove, CA

Timeline

Uber Partner

Uber
08.2018 - 06.2024

Suite Runner

Legends Hospitality
03.2014 - Current

Fullerton College

Pacifica High School

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Robin Martin