Robin Masih
Houston,TX
Summary
Dynamic customer service professional with a proven track record at Unifi Aviation, excelling in passenger assistance and safety awareness. Known for fostering trust through empathy and reliability, I effectively resolved issues while enhancing travel experiences. Skilled in route planning and maintaining organized environments, I am dedicated to ensuring satisfaction for all passengers.
Professional passenger service specialist with strong focus on safety, efficiency, and customer satisfaction. Adept at collaborating within team to ensure smooth operations and adapt to changing circumstances. Skilled in communication, problem-solving, and handling diverse passenger needs with empathy and professionalism. Reliable and driven by results, consistently delivering high standards of service.
Overview
7
7
years of professional experience
Work History
Passenger Assistant Service Agent
Unifi Aviation
05.2024 - Current
- Handled passenger concerns with empathy and professionalism, resolving issues quickly to maintain overall satisfaction levels.
- Provided personalized assistance to elderly passengers or those requiring special accommodations due to health issues or disabilities.
- Collaborated effectively with team members to ensure smooth operations during flights and layovers.
- Contributed to a positive travel experience for all passengers by maintaining a clean and organized cabin environment.
- Enhanced safety for passengers with disabilities by ensuring proper use of equipment and adherence to guidelines.
- Participated in regular training sessions to stay current on industry regulations, safety protocols, and customer service best practices.
Customer Service Agent
Worldwide Flight Services
03.2024 - 12.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Agent
Worldwide Flight Services
03.2023 - 01.2024
Front Desk Receptionist
Lincoln Hotel Philadelphia
06.2018 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Rehber School
Pakistan Karachi 04-1996
Skills
- Patience and tolerance
- Reliability and punctuality
- Customer Service-oriented
- Route planning
- Cultural sensitivity
- Safety consciousness
- Disability awareness
- Passenger assistance
- Security screenings
- Written communication
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Passenger Assistant Service Agent
Unifi Aviation
05.2024 - Current
Customer Service Agent
Worldwide Flight Services
03.2024 - 12.2024
Customer Service Agent
Worldwide Flight Services
03.2023 - 01.2024
Front Desk Receptionist
Lincoln Hotel Philadelphia
06.2018 - 04.2021
High School Diploma -
Rehber School
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