Robin Maynard
Canonsburg,PA
Summary
Accomplished Flight Attendant offering over twenty years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Based in Orlando Florida
09.2002 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Education
Bachelor of Arts - Leadership Education, Masters Degree Completed
West Liberty University
West Liberty, WVSkills
- Emergency Care
- Public Interaction
- Passenger Behavior Monitoring
- Pre-Flight Briefings
- Brand Promotion
- Adult AED and CPR
- Aircraft Safety Checks
- Emergency Situations Management
- Medical Emergency Response
- Guest Satisfaction
- Cleanliness and Sanitation
Accomplishments
Worked in Southwest airlines corporate :
1> Inflight Strategy team
2> Inflight Interview team
3> 20 year Flight attendant to date.
Timeline
Flight Attendant
Southwest Airlines
09.2002 - Current
Bachelor of Arts - Leadership Education, Masters Degree Completed
West Liberty University
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