ROBIN M. BENNETT
Canton,USA
Summary
Highly organized and detail-oriented professional with over 15 years of administrative, client-facing, and leadership experience. Skilled in document management, team coordination, and high-volume customer support. Seeking to transition into a Legal Assistant role where exceptional communication, multitasking, and problem-solving abilities can support attorneys and legal teams in delivering exceptional client service.
Overview
28
28
years of professional experience
Work History
Lead Customer Care Specialist
Global Furniture Group
10.2009 - 04.2025
- Supervise and support a team of 7+ office staff, including order entry and customer care specialists
- Coordinate communications between regional managers, dealers, and the home office
- Draft, review, and proof internal and client-facing documents for accuracy and clarity
- Serve as the single point of contact for dealers throughout the Southeast region
- Handle complex order processing including special pricing quotes, credits, and returns
- Train new hires and ensure adherence to standard operating procedures
- Manage reports and data tracking for team performance and client support metrics
Customer Service Representative
Averitt Express
01.2004 - 01.2009
- Served as the main liaison for key client accounts, handling inquiries via phone and email
- Tracked and managed logistics and shipping documentation
- Maintained accurate records and provided support to the sales department
- Participated in onboarding and training of new staff members
Assistant Manager
Goody’s Family Clothing
01.1997 - 01.2004
- Led daily store operations, managing a team of 20+ employees
- Conducted hiring, scheduling, staff evaluations, and conflict resolution
- Maintained inventory accuracy, executed cash handling procedures, and oversaw bank deposits
- Coordinated promotional events and reported on sales and staffing performance
Skills
- Written & Verbal Communication
- Document Review & Proofreading
- Time & Task Management
- Team Supervision & Training
- High-Volume Client Interaction
- Complaint handling
- Exceptional communication
- Billing coordination
- CRM software
- Multitasking and organization
- Task prioritization
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Lead Customer Care Specialist
Global Furniture Group
10.2009 - 04.2025
Customer Service Representative
Averitt Express
01.2004 - 01.2009
Assistant Manager
Goody’s Family Clothing
01.1997 - 01.2004
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