ROBIN M. BENNETT
Canton,USA
Summary
Highly organized and detail-oriented professional with over 15 years of administrative, client-facing, and leadership experience. Skilled in document management, team coordination, and high-volume customer support. Seeking to transition into a Legal Assistant role where exceptional communication, multitasking, and problem-solving abilities can support attorneys and legal teams in delivering exceptional client service.
Overview
28
28
years of professional experience
Work History
Lead Customer Care Specialist
Global Furniture Group
Duluth, GA
10.2009 - 04.2025
- Supervise and support a team of 7+ office staff, including order entry and customer care specialists
- Coordinate communications between regional managers, dealers, and the home office
- Draft, review, and proof internal and client-facing documents for accuracy and clarity
- Serve as the single point of contact for dealers throughout the Southeast region
- Handle complex order processing including special pricing quotes, credits, and returns
- Train new hires and ensure adherence to standard operating procedures
- Manage reports and data tracking for team performance and client support metrics
Customer Service Representative
Averitt Express
Lawrenceville, GA
01.2004 - 01.2009
- Served as the main liaison for key client accounts, handling inquiries via phone and email
- Tracked and managed logistics and shipping documentation
- Maintained accurate records and provided support to the sales department
- Participated in onboarding and training of new staff members
Assistant Manager
Goody’s Family Clothing
Athens, GA
01.1997 - 01.2004
- Led daily store operations, managing a team of 20+ employees
- Conducted hiring, scheduling, staff evaluations, and conflict resolution
- Maintained inventory accuracy, executed cash handling procedures, and oversaw bank deposits
- Coordinated promotional events and reported on sales and staffing performance
Skills
- Written & Verbal Communication
- Document Review & Proofreading
- Time & Task Management
- Team Supervision & Training
- High-Volume Client Interaction
- Complaint handling
- Exceptional communication
- Billing coordination
- CRM software
- Multitasking and organization
- Task prioritization
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Lead Customer Care Specialist
Global Furniture Group
10.2009 - 04.2025
Customer Service Representative
Averitt Express
01.2004 - 01.2009
Assistant Manager
Goody’s Family Clothing
01.1997 - 01.2004