Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Robin McCauley

Summary

Hardworking and reliable employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Dental Front Desk Coordinator

Wilson Martino Dental
Bridgeport
10.2023 - Current
  • Greeted patients and checked them in; verified identification and credit card information.
  • Answered incoming calls, responded to patients inquiries, and directed patients to the appropriate department or personnel.
  • Processed payments from patients including cash, checks, debit and credit cards, gift cards.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Assisted with check-in and check-out process by verifying identification and collecting payment information.
  • Ensured that all front desk areas were kept clean and organized at all times.
  • Reconciled accounts receivable on a regular basis using computerized systems.
  • Balanced daily transactions in accordance with established procedures; reconciled discrepancies as need.
  • Provided excellent customer service by responding promptly to patients requests and resolving issues quickly and efficiently.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Verified patient's eligibility for benefits under various insurance plans.

Dental Hygiene Assistant

Wilson Martino Dental
Bridgeport
06.2002 - 10.2023
  • Assisted dentists in providing dental treatments to patients, including taking patient medical histories and vital signs.
  • Maintained inventory of supplies and ordered new items when necessary.
  • Educated patients on proper oral hygiene techniques, preventative care measures and post-treatment instructions.
  • Cleaned and disinfected surfaces in operatories between patients.
  • Prepared treatment rooms for patient examinations, sterilized instruments and equipment, set up trays with instruments and materials needed by the dentist.
  • Performed basic laboratory duties such as mixing cements, loading amalgam capsules into guns, pouring alginate impressions, making temporary crowns or bridges from preformed metal bands.
  • Recorded information regarding treatments rendered in patient charts accurately and completely.
  • Assisted in the maintenance of dental records using a computer system.
  • Greeted patients warmly upon arrival at office and provided them with relevant paperwork to fill out prior to examination or treatment.
  • Adhered to all safety protocols related to radiation exposure for both staff members and patients.
  • Performed and processed x-rays.

Education

High School Diploma -

Philip Barbour H.S.
Philippi, WV
06-1987

Skills

  • Communication
  • Analytical Thinking
  • Customer Service
  • Problem-Solving
  • Data Entry

Certification

  • Vocational Training in Business
  • Certificate in Sealant application (dentistry)
  • Certificate in Nitrous Oxide (dentistry)
  • Certificate Coronal Polisher (dentistry)

Affiliations

  • Chairperson an organizer of Freedom Day USA (veterans appreciation program) Wilson Martino Dental

References

References available upon request.

Timeline

Dental Front Desk Coordinator

Wilson Martino Dental
10.2023 - Current

Dental Hygiene Assistant

Wilson Martino Dental
06.2002 - 10.2023

High School Diploma -

Philip Barbour H.S.

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Robin McCauley