Robin McGee
Summary
Results-driven Warranty Administrator at Moritz Chrysler Jeep Dodge Ram, recognized for maintaining high accuracy in claims processing and enhancing warranty management. Demonstrated expertise in warranty analysis and compliance monitoring, while fostering teamwork and collaboration. Successfully reduced claim rejections and improved service delivery through meticulous records maintenance and attention to detail.
Experienced with managing warranty claims and ensuring compliance with company policies. Utilizes strong organizational skills to maintain accurate records and streamline processes. Knowledge of effective communication and problem-solving techniques to enhance customer satisfaction and support team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Moritz Chrysler Jeep Dodge Ram
06.2006 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Generated, posted and attached information to claim files.
Education
GED -
Erasmus Hall High
Brooklyn, NYSkills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Claims submissions
- Records management
- Compliance monitoring
- Error reviews
- Policy enforcement
- Attention to detail
- Teamwork and collaboration
- Account management
Certification
Chrysler certified
up to date training
Timeline
Warranty Administrator
Moritz Chrysler Jeep Dodge Ram
06.2006 - Current
GED -
Erasmus Hall High
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