Robin McGlamery
Millers Creek,NC
Summary
Dynamic Freight Broker Agent with a proven track record at Central Logistics Inc, enhancing client retention through exceptional customer service and effective problem-solving. Expert in freight management and route optimization, I successfully negotiated competitive rates, boosting profitability while fostering strong vendor relations. Committed to delivering seamless transportation solutions and elevating team performance.
Professional logistics and transportation specialist with comprehensive knowledge in freight coordination and carrier negotiations. Equipped to enhance operational efficiency and client satisfaction. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in communication, problem-solving, and multitasking, ensuring reliable performance under dynamic conditions.
Highly organized Broker Floor Manager experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.
Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee customs clearance and legal requirements. Flexible and excels under pressure in fast-paced environment.
Dynamic individual with hands-on experience in McCloud and DAT Board and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Freight Broker Agent
Central Logistics Inc
10.2019 - Current
- Increased client retention rate by consistently delivering exceptional customer service throughout the entire shipping process.
- Coordinated seamless transportation solutions for complex projects involving multiple carriers or modes of transport.
- Operated under pressure during peak seasons while effectively balancing competing demands to maintain excellent service levels.
- Improved team productivity through regular training sessions focused on best practices in freight management.
- Developed strong relationships with carriers, ensuring timely deliveries and optimizing shipping costs.
- Negotiated competitive rates with carriers for cost savings and increased profitability for clients.
- Monitored industry developments to stay informed about regulatory changes affecting the shipping landscape.
- Collaborated closely with sales teams to ensure consistent alignment of goals and strategies across departments.
- Managed high-volume accounts, providing personalized service to meet specific client needs and preferences.
- Boosted customer satisfaction by efficiently managing freight shipments and resolving issues promptly.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Utilized computer systems to manage cargo shipments and accurately track goods.
Transportation Manager
Pardue Trucking
06.2010 - 09.2019
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
Education
Associate Degree in Office Systems Tecnology - Office Systems Technology
Wilkes Community College
Wilkesboro, NC05-2008
Skills
- Transportation regulations
- Shipment tracking
- Deadline management
- Load planning
- Route optimization
- Freight forwarding
- Documentation management
- Freight claims management
- Freight pricing
- Client coordination
- Payment processing
- Logistics planning
- Shipping documents preparation
- Regulatory compliance
- Report generation
- Delivery estimations
- Delivery truck direction
- Shipping document verification
- Time management
- Problem-solving
- Customer service
- Multitasking Abilities
- Organizational skills
- Effective communication
- Dispatching
- Team building
- Route planning
- Invoicing
- Conflict resolution
- Professionalism
- Freight management
- Written communication
- Safety regulations
- Transportation coordination
- Vendor relations
- Budget management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Freight Broker Agent
Central Logistics Inc
10.2019 - Current
Transportation Manager
Pardue Trucking
06.2010 - 09.2019
Associate Degree in Office Systems Tecnology - Office Systems Technology
Wilkes Community College
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