Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin McKeel

Niles,MI

Summary

Motivated professional with extensive experience in customer service. Pursuing full-time role with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.


Overview

29
29
years of professional experience

Work History

Director of Operations

One Digital Insurance / Platinum Benefit Consultin
Mishawaka, IN
03.1996 - 03.2025
  • Assisted daily operations helping multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Supported staff members in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Provided client deliverables by developing visually engaging content and ensuring information accuracy for successful delivery.
  • Developed strong product knowledge to provide informed recommendations based on customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery and identified opportunities for process improvement, implementing changes.
  • Coordinated with multiple department to implement systems, software and office equipment.
  • Managed office inventory orders for all locations.
  • Provided coaching and mentoring to team members on system and software process, contributing to our successful team.
  • Client liaison for creating customer web portal through Employee Navigator. Identified client needs, gathered information and tested website to ensure client education and satisfaction.
  • Coordinated vendor forms and client signatures to ensure seamless renewals.
  • Provided exceptional customer service for high-priority clients to ensure their specific needs were met. Addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled confidential and sensitive information with discretion and tact.
  • Coordinated events both onsite and offsite including logistics planning, budget management, attendee correspondence, and post-event evaluations.
  • Resolved billing disputes for client premiums and enhanced customer satisfaction and loyalty.
  • Processed payment invoices, reports and associates payments through extensive software knowledge. Resolved billing and payment disputes.
  • Managed staff contracting with multiple vendors.
  • Assisted in client insurance plan marketing and preparing proposals for renewal and new business.

Education

Associate of Applied Science - Computer Programing

Southwestern Michigan College
Dowagiac, MI
05-1985

Skills

  • Operational efficiency
  • Strategic planning and execution
  • Teamwork and collaboration
  • Customer service and retention
  • Software: Excel, Word, PowerPoint, D365, Teams, Notes, Outlook, Canva, Workday, Employee Navigator, HRconnection

Timeline

Director of Operations

One Digital Insurance / Platinum Benefit Consultin
03.1996 - 03.2025

Associate of Applied Science - Computer Programing

Southwestern Michigan College
Robin McKeel