Robin McKinney
Daleville,AL
Summary
Dynamic Access Specialist with proven expertise at Southeast Health in electronic medical records and insurance verification. Recognized for exceptional customer service and strong organizational skills, effectively managing patient interactions and administrative tasks. Committed to maintaining HIPAA compliance while enhancing patient experiences and streamlining office operations. Adaptable and detail-oriented, ensuring efficient healthcare delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Southeast Health Medical Center
Dothan, Alabama
09.2023 - 06.2025
- Processed employee time sheets, payroll information and other administrative documents.
- Assisted with training new staff members on front desk procedures and policies.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Created memos, letters, emails, reports, presentations as requested by management.
- Answered customer inquiries via phone and email.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Organized and maintained filing systems for confidential documents.
- Prepared deposits according to established procedures.
- Scanned documents into digital formats ensuring accuracy of content.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Access Specialist
Southeast Health
Dothan, AL
03.2008 - 09.2023
- Maintained accurate records in the EMR of all patient encounters.
- Performed basic administrative tasks such as filing, data entry, faxing documents.
- Updated patient demographic information in the EMR system as needed per request from provider or patient care staff members.
- Greeted patients and visitors upon arrival to the office.
- Adhered to HIPAA privacy requirements when handling confidential patient information.
- Assisted with registration of new patients into the EMR system.
- Managed a multi-line telephone system to answer incoming calls promptly and courteously.
- Processed referrals for specialty care services when requested by primary care providers or specialists.
- Verified patient's insurance coverage and eligibility for services.
- Facilitated communication between physicians and other healthcare personnel regarding referral requests.
- Handled collection activities related to past due accounts receivable balances.
- Participated in training sessions to stay current on changes in regulations affecting front desk operations.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Responded to inquiries from external sources such as insurance companies or other healthcare providers.
- Provided information on health plan benefits, co-payments, deductibles. to patients.
- Resolved customer complaints in a professional manner while adhering to organizational guidelines and policies.
- Provided support in arranging interpreters for non-English speaking patients as required.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled space or equipment for special programs, meetings and conferences.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated pick-up and delivery of express mail services.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Graduate Certificate - Computer Operations Systems
Childersburg Community College
Childersburg, AL08-1992
Some College (No Degree) - Health Information Technology
Enterprise Community College
EnterpriseSkills
- Electronic medical records
- Insurance verification
- HIPAA compliance
- Patient registration
- Multi-line phone management
- Customer service
- Data entry
- Communication skills
- Administrative support
- Problem solving
- Organizational skills
- Time management
- Interpersonal skills
- Adaptable to change
- Attention to detail
Certification
- Certified Patient Account Representative
- Computer Automated Operations
Timeline
Front Desk Manager
Southeast Health Medical Center
09.2023 - 06.2025
Access Specialist
Southeast Health
03.2008 - 09.2023
Graduate Certificate - Computer Operations Systems
Childersburg Community College
Some College (No Degree) - Health Information Technology
Enterprise Community College
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